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TipTopJob
Hard Services Manager
Job summary
A world-leading facilities management provider is seeking an experienced Hard Services Manager to oversee engineering and service delivery at a critical site in West Yorkshire. Responsibilities include managing maintenance, compliance, and client relationships, with a strong emphasis on continuous improvement and safety standards. The ideal candidate should have a solid technical background and experience in managing hard services operations.
Qualifications
- Proven track record in managing hard services operations on a critical site.
- Strong technical skills in mechanical, electrical, or building services engineering.
- Experience managing engineering teams and supply chain partners.
Responsibilities
- Lead the management and delivery of hard services across critical systems.
- Oversee M&E engineers and specialist contractors for compliant service delivery.
- Act as the primary point of contact for client relationships.
Skills
Education
We are looking for an experienced Hard Services Manager to take ownership of engineering and technical service delivery on a critical site in West Yorkshire. Working with a world-leading facilities management provider, this role is pivotal in ensuring reliability, compliance, and resilience across essential building services in a highly regulated environment.
- Lead the management and delivery of hard services, including planned and reactive maintenance, across all critical engineering systems.
- Oversee a team of M&E engineers and specialist contractors, ensuring safe, efficient, and compliant service delivery.
- Act as the primary point of contact for the client, fostering strong relationships and ensuring all KPIs and SLAs are met.
- Ensure statutory compliance and best practice across all technical services, with a strong focus on critical systems uptime and resilience.
- Drive continuous improvement in asset performance, energy efficiency, and service delivery.
- Manage budgets, reporting, and resource allocation effectively.
- Support risk management, business continuity, and emergency response planning.
- Proven track record in managing hard services operations on a critical or high-dependency site (e.g., healthcare, data centre, defence, or similar).
- Strong technical background in mechanical, electrical, or building services engineering.
- Excellent leadership skills, with experience managing engineering teams and supply chain partners.
- Strong knowledge of statutory compliance, health & safety, and FM governance.
- Client-focused with excellent communication and stakeholder management skills.
- Relevant qualifications (HNC/HND or equivalent in engineering discipline, plus IOSH/NEBOSH preferred).
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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