Customer Service Advisor - Spanish

Advancing People Multilingual; Nottingham; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A recruitment agency is seeking a Spanish Speaking Customer Service Advisor / Account Coordinator to deliver high-quality service primarily to Spanish-speaking clients. This full-time, permanent role offers a salary of £24,000, with two days in the office and three days working remotely. Strong communication skills and customer focus are essential for success in this position.

Benefits

Attractive company benefits

Qualifications

• Fluent in Spanish to communicate effectively with customers.
• Strong focus on customer satisfaction and professionalism.
• Excellent oral and written communication skills required.

Responsibilities

• Deliver high quality customer service to clients.
• Assist customers with inquiries and order processing.
• Proactively engage in customer retention strategies.

Skills

Fluent in Spanish

Strong customer focus

Excellent communication skills

Good computer skills

Teamwork

Positive attitude

Job description

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Spanish Speaking Customer Service Advisor / Account Coordinator on a hybrid basis.

As a Spanish Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian and Spanish speaking region and covering the Spanish speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

Roles & Responsibilities:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

Person Specification:

• Fluent in Spanish
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time Permanent position offering an annual salary of £24,000 + attractive company benefits.

The role offers flexibility to work from home / Remote working

2 days office based in Nottingham City Centre, 3 days remote each week

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.