Customer Service Representative

The Ardonagh Group; Southampton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading independent insurance broker in Southampton is seeking a Customer Service Representative to provide excellent support and administration services. The role offers a basic salary of £25,470, with the opportunity for hybrid work after the initial training. The ideal candidate will have a minimum of 2 years in an office-based customer service role and be organised and professional in their approach. Join a supportive team environment committed to diversity and inclusion.

Qualifications

• Minimum of 2 years office-based customer service experience.
• Organised with excellent administrative skills.
• Professional with a customer-focused approach.
• Enjoy working in a team environment.

Responsibilities

• Provide great customer service and support to clients and insurers.
• Be the first point of contact for client and insurer queries.
• Support with administration duties such as invoicing and claims.

Skills

Customer service experience

Organizational skills

Administrative skills

Team collaboration

Job description

Do you have at least 2 years office-based customer service experience?

We are on the look out for a talented Customer Service Representative to join our growing team. You’ll work Monday to Friday, just 37.5 hours a week, no weekends or evenings. We offer a basic salary of £25,470 and you will be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers.

Initially you will work from our centrally located office in Southampton, with convenient transport links alongside our welcoming and supportive team. Once you’re feeling confident and you’re training and probation period is complete, this role will become hybrid if you wish, where you’ll have the option to work just 3 days in the office and 2 days from home every week.

So, what does the role of a Customer Service Representative here involve?

• Provide great customer service and support to our Employee Benefit Consultants, clients and insurers over the phone and by e-mail.
• Be the first point of contact for all client and insurer queries and proactively support with policy renewals and new business.
• Support with administration duties such as invoicing, accounts, claims, underwriting.

What are we looking for in our Customer Service Representatives?

• A minimum of 2 years office-based customer service experience.
• Organised with excellent administrative skills
• Professional with a customer focussed approach
• You will need to enjoy working in a team, we work hard, help and support each other and we’re driven to achieve all our team goals and objectives.

In return you will be welcomed and supported by an organisation that cares about you as a person and your wellbeing.

So, what are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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