Customer Service Assistant jobs in United States

Location: London - Hybrid
Salary: From £28,000 + 10% discretionary bonus
Level: Executive level lining into a Client Manager

We are looking for a Client Development Executive to join our Capture agency at SMG. In this role, you'll play a pivotal part in supporting our commercial goals through excellent project coordination, stakeholder communication, and teamwork. Whether you're coordinating impactful campaigns or refining internal processes, your attention to detail and collaborative spirit will help deliver best-in-class work across our Capture team.

If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

We’re proud to be ranked the #1 Best Marketing and Media Agency and to have received World-Class accreditation from Best Companies.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Learning Fund” for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.

This isn’t for everyone, but if you thrive in this environment, we’d love to meet you!

You’ll bring:

• A knack for “thinking differently”—you’re not afraid to challenge the status quo or approach problems creatively.
• Strong organisational skills and excellent attention to detail.
• An interest in growing your career within a marketing agency.
• Confident communication and relationship-building skills to manage stakeholders both internally and externally.

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Your days will be dynamic. You might find yourself:

• Liaising between SMG and clients, ensuring follow-ups are clear and actionable.
• Supporting the senior team in governance meetings.
• Brainstorming and implementing client campaigns within agreed budgets and timelines.
• Adapting your communication style to suit different stakeholders, becoming a trusted team member.
• Ensuring all output—whether media plans, reports or recommendations—is of a high standard.
• Collaborating on wider organisational projects that help drive our mission in connected commerce marketing.

Our Values

Stay honest. Stay hungry. Stay foolish. Have fun.

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to equity, inclusion, and building a place where everyone feels empowered to grow.