QA Manager (Commercial/Patient Support)

IQVIA Lebanon S.r.a.l. (LB01); England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global healthcare solutions provider based in the UK is seeking an experienced Quality Assurance professional to manage QA programs across multiple accounts. You will oversee compliance, deliver training, and ensure effective quality assurance processes. The ideal candidate possesses a Bachelor's degree and 7 years of relevant experience in the pharmaceutical sector. This role involves critical thinking, strong interpersonal skills, and the ability to manage multiple projects.

Qualifications

• 7 years of Quality Assurance experience in pharmaceutical or related area.
• Extensive knowledge of pharmaceutical research and regulatory environments.
• Ability to manage multiple projects and work independently.

Responsibilities

• Provide guidance and training to development groups concerning regulations.
• Oversee documentation and closure of compliance issues.
• Evaluate policies for compliance with regulations and suggest improvements.

Skills

Quality Assurance experience

Regulatory compliance knowledge

Strong interpersonal skills

Problem-solving skills

Education

Bachelor's Degree

Job description

Job Overview
Oversee & coordinate assigned QA program in support of customer accounts, functional accounts, or QA quality management system at a regional and/or global level. Provide support to management with insights, analyses and support in the assessment and promotion of compliance with regulations, guidelines, and operating procedures, risk identification and mitigation, quality, process, productivity/efficiency improvement initiatives . Manage the quality assurance oversight of projects, assignments, training and staff.

Essential Functions

• Provide guidance, interpretation, support, training, and key input to development groups for consultation and interpretation of regulations, guidelines, corporate standards, and policies.
• Oversee and participate in the documentation, reporting, and closure of compliance issues.
• Organize and deliver training to other IQVIA departments concerning the activities of Quality services, results of activities, quality initiatives, GXP etc.
• Ensure the follow-up of major and critical audit findings to ensure that appropriate actions have been taken and have adequately resolved the issues identified.
• Evaluate policies and procedures for compliance with applicable regulations/guidelines and provide recommendations to management for continuous process improvements.
• Serve as author of Quality Assurance Standard Operating Procedures ( SOPs) as assigned.
• Advise Quality Assurance management on system audit needs.
• Ensure the Quality Assurance database is maintained and up-to-date to reflect the status of audits being scheduled, auditor assignment and audit reporting and/or follow-up status.
• Host customer audits, mock regulatory inspections, and regulatory facility inspections as needed

Qualifications

• Bachelor's Degree Pref
• 7 years Quality Assurance experience in pharmaceutical, technical, or related area. Equivalent combination of education, training and experience.
• Commercial Patient Support experience is a must.
• Extensive knowledge of pharmaceutical research and development processes and regulatory environments.
• Considerable knowledge of quality assurance processes and procedures.
• Strong interpersonal skills.
• Excellent problem solving, risk analysis and negotiation skills.
• Exceptional training capabilities.
• Effective organization, communication, team orientation, and leadership skills.
• Ability to work independently with initiative.
• Ability to manage multiple projects.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.

IQVIA is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace.