Customer Service Adviser jobs in United States

Role: Senior Account Manager - Education

Salary: £33,000 per annum

Location: Sheffield

Hours: 09:00-5:00pm Monday-Friday

Benefits:

• Annual Discretionary Company Performance Bonus.
• Annual Leave 33 days (including Bank Holidays) with the option to buy an additional 3 and sell up to 2.
• Westfield Health Cash Plan.
• Monthly Staff Lunches on site.
• Quarterly Social Events.
• 5 paid volunteering days a year.
• Enhanced Maternity and Paternity.
• Enhanced Sick Pay.
• A Personal Day paid per year.
• Virgin Incentive Loyalty Scheme.

The role:

This position will require a customer-focused Senior Account Manager with a proven track record of, delivering against KPI's, commercial targets, strong analytical skills and delivering propositions in line with brand guidelines and company objectives.

The Senior Account Manager will be responsible for maintaining and developing our client base by utilising high-level sales and account management skills with a view to building a portfolio of customers of medium to high revenue value, across the education sector with a focus on independent schools.

It is imperative that the Senior Account Managers have good communication skills and a desire to be interactive and supportive within a vibrant, agile and growing Customer Team. A commercial mindset and knowledge of sports is desirable, and enthusiasm for relationships and commitment to personal development is key.

Accountabilities and Responsibilities:

• Provide insight and support where required to Sales Manager and Sales Director on delivering an education category plan.
• Become an expert in your category. Ensure your insights are influencing the Go to Market Planning for your category and there are frequent assessment and revision of tactics and activities.
• Identify opportunities for growth with your category focus by providing customer product feedback and insights to assist with planning.
• Be a champion for customer feedback for product and service, ensuring the best possible brand representation.
• Full 360 understanding of the business Strategic Plan.
• Maintain consistency with company values.
• Under the guidance of the Sales Manager and Sales Director, develop joint business plans with targeted accounts to deliver profitable sales growth year on year both Online and Offline, and actively seek to generate new relationships and opportunities for incremental growth.
• Responsible for delivery of sales, profit, execution of category initiatives to meet agreed KPI's weighted to personal and category performance
• Work with the account management team to ensure customer experiences are consistent with the business priorities and deliver against key category objectives.
• Be an effective communicator, managing customer expectations in a clear, concise and professional manner.
• Engage in regular transparent interactions with the customer to deliver updates that are gathered from information sources within the company and/or the brand.
• Be insightful, understanding the customer needs and suggest appropriate brand, product and service solutions.
• Feed information to the Key Account Managers for insight into developing appropriate merchandising line plans that suit customer requirements and strategic KPI's.
• Develop impactful and long-lasting relationships with a client list of accounts to maximise relationships and revenue opportunities.
• Ensure in-depth knowledge across a wide range of brands and categories to ensure we provide the highest level of service and product expertise with a view to grow specialist category knowledge.

The successful candidate:

• Experience in Teamwear/Sports Retail
• Experience in Education
• Bachelor's degree in business, Marketing, or a related field.
• Valid driver's license preferred

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.