Customer Care Manager jobs in Grande-Bretagne

About Gartec

Gartec has been the UK’s leading supplier of Platform Lifts for over 30 years and is proud to be accredited as a Great Place To Work organisation. With an annual turnover of £24m and a team of 80 employees, Gartec delivers Platform Lift installations through a mix of directly employed staff and skilled subcontractors.

About the Role

Operating across private, public, commercial, leisure, and hospitality sectors, Gartec generates revenue from lift sales, servicing, repairs, and callout sales, with After Sales contributing approximately 25% of total revenue.

To support ambitious growth plans, Gartec is increasing its focus on developing the After Sales business. As part of this strategy, we are recruiting an After Sales Manager to lead the customer journey from post-installation through to end-of-life replacement.

Key Responsibilities

This is a pivotal leadership role, contributing to the broader business strategy and directly responsible for delivering 25% of company revenue. The successful candidate will drive growth by:

• Improving customer satisfaction via the efficient scheduling of site activities
• Increasing warranty conversion rates
• Increasing customer retention rates
• Prospecting for new portfolio additions
• Growing our key accounts

Your Profile

You’ll hold a professional or technical qualification, or a degree in engineering or a commercial discipline. More importantly, you’ll be an authentic and inclusive leader with a high level of emotional intelligence, a visible presence, and the ability to inspire and motivate your team.

We’re seeking a commercially astute leader with a broad business perspective and a passion for driving change. You’ll bring experience in after sales and/or service leadership, ideally from within the vertical transportation, or a related industry such as HVAC.

Your style will be collaborative, energetic, and purpose driven, with a coaching approach that engages colleagues and customers alike.

What We Offer

• Competitive salary and Bonus Scheme
• Generous Holiday Allowance- 25 days annual leave plus bank holidays, your birthday off, and up to 5 days additional days based on length of service
• Enhanced Maternity/Paternity Leave
• Company Car or Car allowance
• Company Laptop & Mobile Phone
• Company pension scheme
• Ongoing professional development and career progression opportunities

The role is based at our Aylesbury office, with the expectation that you will spend around 60% of your working week onsite.

To apply, please email your CV and supporting statement to Gartec’s HR Business Partner, Emilia Malatincova: emalatincova@gartec.com