Customer Care Manager jobs in Großbritannien

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Location: Portsmouth, United Kingdom

EU work permit required: Yes

Job Reference: e3e5f88a035e

Job Views: 13

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Title: Customer Service Case Manager/Technical Case Manager – PHI (Private Health Insurance)

Reports to: Team Leader

Department: Assistance

Location: Lakeside/Portsmouth

Note: To apply for this Customer Service - Billing and Network Administrator vacancy, you must live and be eligible to work in the United Kingdom.

Join our dynamic team and become the backbone of our company's exceptional customer service.

As a dedicated PHI Customer Service Case Manager, you will guide policyholders through a comprehensive and seamless journey, from the initial call to the successful resolution of their case. You will ensure customers navigate the complex landscape of medical assistance with clarity, confidence, and efficiency.

• Manage a portfolio of medical emergency assistance claims.
• Handle technical and customer service claims within your area.
• Ensure the technical integrity of your claims.
• Deliver customer-centric performance and communicate directly with Assistance customers.
• Contribute to team performance.
• Provide technical support to develop medical assistance staff.
• Participate in monthly technical and quality audits.
• Perform administrative duties within the Assistance units.

Applicants should have a good education and demonstrate strong verbal and written communication skills. Core competencies include:

• Flexibility and a proactive, customer-focused attitude.
• Self-management and organizational skills, including prioritization and motivation.
• Excellent verbal and written communication skills.
• Thorough understanding of emergency assistance operations and delivery.
• Knowledge of medical assistance related to travel products.

This role requires excellent interpersonal and organizational skills, along with good report writing abilities.

Charles Taylor is committed to inclusivity and mutual respect, with zero tolerance for discrimination. We foster a transparent, fair recruitment process and a diverse, inclusive work environment. Our values guide us in delivering better results for the insurance industry every day.