Customer Success Manager

QbDVision; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking a Customer Success Manager to support their clients in the Life Sciences industry. Your role involves aligning with stakeholders and ensuring customer success with the company's products and services. Ideal candidates should have over 3 years of experience and strong analytical skills. The position offers a competitive compensation package, flexible work hours, and a hybrid office model.

Benefits

Unlimited PTO

Flexible work hours

Health Insurance

Stipends for professional growth

Qualifications

• 3+ years working in life sciences, software, or consulting.
• Experience working with global pharmaceutical companies.
• Ability to travel up to 20%.

Responsibilities

• Align with key customer stakeholders to drive successful outcomes.
• Partner with customers to evaluate their QbDVision investment.
• Share best practices internally and with customers.

Skills

Analytical skills

Problem-solving skills

Customer-facing consulting experience

Relationship management

Job description

Overview

Our Customer Success team is looking for a Customer Success Manager to join our fast-growing team supporting the Life Sciences industry and help shape the future of digital solutions in the chemistry, manufacturing and controls (CMC) space. You will be responsible for ensuring our customers' success with QbDVision's products and services, serving as the liaison between QbDVision and key customer stakeholders, fostering collaboration and driving strategic initiatives through proactive engagement.

What You’ll Own

• Align with key customer stakeholders across R&D, Operations and Manufacturing to drive successful business outcomes
• Partner with customers in evaluating how they manage their QbDVision investment and identify areas of improvement
• Promote awareness of the latest innovations QbDVision is releasing in the platform
• Regularly share best practices both internally and with customers
• Collaborate with cross-functional account team to drive account growth

Requirements

What You Need To Succeed

• 3+ years working in life sciences, software or consulting
• Strong analytical and problem solving skills
• Experience working with global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 20%

Benefits

• Our people-first focus: Every company decision is made with you in mind. From our unlimited PTO to flexible work hours, we prioritize our people by empowering them to work in the way that best suits their needs
• Culture of teaching and learning: Growth is the bedrock of success, so we strive for it at every opportunity
• Competitive compensation package: Salaries, equity offerings, and bonuses reflect the A-players we hire
• Health Insurance, Disability, Insurance, and Mental Health Services
• Hybrid Office Model: Work from home or in-office (Austin, Boston, Dublin as applicable)
• Stipends: Various stipends to promote professional growth

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

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