Retail Sales Advisor - 20 Hours

DFS; Belfast; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading retail company in Northern Ireland is looking for enthusiastic individuals to join their team, creating a welcoming atmosphere and providing excellent customer service. This role offers a great basic salary with uncapped commission based on sales performance, alongside bonuses for outstanding customer service. The company values diversity and offers strong support for professional development and benefits. Ideal candidates should have strong communication skills and a desire to learn.

Benefits

Uncapped commission

30% colleague discount

Generous holiday allowance

Ongoing training and career development

Wellbeing support

Group pension and Sharesave scheme

Qualifications

• Confidence to engage in conversations with customers.
• Eagerness to learn and adapt in a sales environment.
• Ability to work in a team-oriented atmosphere.

Responsibilities

• Connect with customers to create a welcoming store environment.
• Explain product offerings and recommendations clearly.
• Maintain the store's presentation and organization.
• Collaborate with a supportive team to celebrate success.

Skills

Customer service skills

Strong communication

Team player

Sales confidence

Job description

Your new role

At DFS, you're not just selling sofas - you're helping people feel at home. Whether it's a bed, mattress or a comfy sofa, you'll bring your passion for service and help customers feel right seen and heard.

We know life doesn't stop when your shift starts, from school runs, to study time or just needing balance. That's why we offer flexible working patterns to help you make it all work. If the hours listed don't quite fit, apply anyway and let's chat.

This role puts your earning potential in your hands. With a great basic salary and uncapped commission on everything you sell: the more you sell, the more you earn. On top of that, we offer a monthly NPS bonus, based on how happy our customers are with your team's service.

What you'll be doing

• Connecting with our customers and creating a warm, welcoming space in store.
• Recommending our amazing products through real, honest conversations - ensuring our customers know everything they need to know about the product and the optional extras we have available.
• Taking pride in your space, keeping the store looking great and feeling like a great place to visit.
• Being part of a supportive, fun team that celebrates each other and shares success.

The role is for you if...

Never worked in sales before? No problem - we'll give you all the training you need. If you've got the confidence to chat, the curiosity to learn, and the drive to do your best, we will show you the ropes. We're after team players who bring personality, take pride in doing a great job, and get a buzz from helping customers feel right at home. If that sounds like you, we'd love to meet you.

Interview process

We want to make the process work for you, so let us know if you need any adjustments before your interview. Here's what to expect:

• A phone chat – this will be a quick intro with our Talent Team.
• An in-store interview – this will be an interview with your future Manager.
• For some handy details, have a look at Your Pathway to a DFS Career on our Careers site.

About DFS

Did you know a DFS sofa is in one-third of Britain's homes?

Since 1969, we've been creating and selling sofas that reflect people's unique styles and tastes. Our purpose is to bring great design and comfort into every home, in an affordable, responsible and sustainable manner.

We're the UK's leading sofa retail specialist, but here's the secret to our success - our customers and our people are at the heart of everything we do, and our culture is rooted in our core values: Aim high, Think Customer and Be Real.

Across our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

DFS Benefits

• Uncapped commission on sofas, beds, mattresses, and extras – the more you sell, the more you earn. Plus, a monthly bonus rewards your store's customer service.
• 30% colleague discount across DFS and Sofology products.
• Generous holiday allowance (plus the option to buy more).
• Enhanced family leave and a paid volunteering day to give back to causes important to you.
• Ongoing training and career development – whether you want to sharpen your skills or step into a new role.
• Wellbeing support, including access to healthcare services, an Employee Assistance Programme, and discounted gym memberships.
• Group pension and Sharesave scheme.
• Life assurance and company sick pay – giving you extra peace of mind.