Customer Care Advisor jobs in United States

JOIN OUR FAMILY. At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

The Met Hotel Leeds is more than a stay, it’s a statement. We’re in the middle of a bold transformation, turning a grand old icon into a space full of character, style, and energy. And while we love a lie-in now and then, we know that for many of our guests, breakfast is the main event.

We’re looking for a Breakfast Host who brings energy, warmth, and a proper good morning. Someone who knows that the first conversation of the day can set the tone and who’s happy to bring the sunshine, even if the Yorkshire skies aren’t playing ball.

If you\'re a morning person with charm, confidence, and a natural gift for hosting, we want you at the front of the house, turning morning routines into memorable moments.

You’re the first face our guests see when they stumble down for coffee or bound in after an early gym session, and how you greet them matters. Whether it’s remembering a regular’s name or recommending the best spot by the window, your goal is simple: make everyone feel at home.

• You’ll be the morning spark; the first warm welcome our guests receive as they start their day. From managing the flow of breakfast service to engaging in cheerful morning conversation, your job is to make every guest feel relaxed, looked after, and ready to enjoy their experience.
• Set the tone with friendly conversation especially with regulars who love a familiar face
• Manage seating smoothly, balancing reservations and walk-ins to keep things flowing
• Ensure the breakfast area is prepped and guest-ready; from table settings and condiments to lighting, music, and general ambience
• Keep the buffet clean, stocked, and visually appealing throughout service
• Clear and reset tables efficiently, maintain service stations, and ensure supplies are consistently topped up to keep the flow of service seamless
• Respond to guest questions, offer recommendations, and communicate dietary needs to the kitchen clearly
• Help with closing tasks; tidying the restaurant, restocking, and resetting for the next day
• Keep all guest-facing areas clean and sharp because a polished space reflects a polished team
• And, of course, keep the energy high even if the guests haven’t had their first coffee yet

We hire mostly on personality & potential, but you’ll shine in this role if you have:

• Confidence, friendliness, and the ability to make anyone feel welcome
• A morning person; reliable, positive, and switched-on from the get-go
• The ability to work efficiently, stay organised, and think on your feet
• Previous hosting or F&B experience is a bonus, but not essential, we’ll train you
• A love for food and hospitality, with a good knowledge of current food trends, service standards, and menu offerings
• An eye for detail and a natural sense of flow and presentation
• Flexibility to support breakfast service Monday to Friday with occasional weekends
• A flair for style and detail, ensuring the restaurant and service always reflect the vibrant, well-crafted atmosphere of the hotel
• A proactive approach, always ready to step in and solve problems, keeping the guest experience front and centre
• An eye for quality, making sure every dish and drink that reaches the guest meets our high standards
• A genuine enthusiasm for the hospitality industry, with a passion for creating memorable, authentic dining experiences

Why this role?

• Be a key player in the exciting reinvention of The Met Hotel Leeds, shaping a dining experience that’s authentic, fresh, and unforgettable.
• Work in a culture that values creativity, individuality, and ambition.
• Competitive salary, performance incentives, and plenty of room to grow.
• Help create an atmosphere that’s not just stylish but vibrant, bold, and full of life.

You will also have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship & training opportunities
• 30% F&B discount at RBH hotels
• Refer a Friend scheme—earn £250 per referral (up to 5!)
• Wagestream—choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events all year round
• Free meals on duty (saving you over £1,000 per year!)
• …and much more!

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com