UK Customer Experience Specialist – Debt Solutions

InDebted; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A fintech company in the United Kingdom is seeking a Customer Experience Specialist to provide exceptional experiences for customers resolving debt accounts. The ideal candidate thrives in a fast-paced environment, has strong communication and problem-solving abilities, and can handle multiple customer interactions. The role offers a salary range of £25,000 to £30,000 per year, with various benefits depending on the region. Join the team and make a positive impact in debt resolution!

Qualifications

• Experience in a multi-communication contact centre.
• Strong self-motivation and resourcefulness.
• Proven ability to manage multiple customer interactions.

Responsibilities

• Negotiate and interact effectively with customers via email, SMS, and live chat.
• Assist customers in resolving accounts and creating repayment plans.
• Ensure compliance with all relevant laws and regulations.

Skills

Exceptional written communication skills

Problem-solving skills

Ability to manage multiple interactions

High proficiency with web-based tools

Self-motivation

Job description

A fintech company in the United Kingdom is seeking a Customer Experience Specialist to provide exceptional experiences for customers resolving debt accounts. The ideal candidate thrives in a fast-paced environment, has strong communication and problem-solving abilities, and can handle multiple customer interactions. The role offers a salary range of £25,000 to £30,000 per year, with various benefits depending on the region. Join the team and make a positive impact in debt resolution!