Claims jobs in United Kingdom

Job Description

An opportunity to join an expanding and progressive company as a Property Maintenance Administrator in a fast-paced and varied environment. The Property Maintenance Administrator will aim to answer all queries relating to their service and provide a first call resolution where possible.

To apply for the Helpdesk Administrator role, it is essential that you have previous phone-based customer service experience, preferably within a high-volume contact centre environment or a facilities support role. The ability to learn new skills and systems quickly is essential.

1. Process and record enquiries from multiple sources
2. Be the 1st point of contact for urgent Health & Safety / Business Critical enquiries, clarifying details, establishing urgency, and providing initial guidance to relevant parties.
3. Determine responsibility for repair issues and advise accordingly.
4. Liaise with contractors to provide updates on estimated work commencement dates, ensuring all parties are kept informed and internal systems are updated.
5. Confirm completion of works with contractors and process recharges when required.
6. Determine the correct accounting code when processing orders to maintain budget levels.
7. Obtain relevant authorisations.
8. Communicate with internal departments following works to maintain inventories.
9. Assist in driving contractor performance through feedback on time, cost, and quality assessments.
10. Provide general support to the Statutory Compliance Department as required, especially during peak times or absences.
11. Log and follow through on support required with insurance claims, liaising with stakeholders, contractors, and insurance companies.

• Process repair calls, emails, and general queries.
• Liaise with other departments to manage processes and updates.
• Manage incoming quotes, budget allocations, and recharges.
• Handle general account queries involving work orders raised.
• Maintain awareness of health & safety, environmental health, and trade-critical issues; prioritize jobs accordingly.
• Identify issues that could be potential insurance claims and handle them appropriately.
• Participate in monthly catch-up calls with internal stakeholders on outstanding issues.
• Work within guidelines and always maintain GDPR requirements.

• Customer service and telephony experience essential.
• Proficiency in Excel and Outlook, including inbox management.
• High accuracy and attention to detail.
• Excellent organizational skills and ability to prioritize under tight timescales.
• Strong communication skills, both written and verbal.
• Flexibility to cover other departmental tasks or assist as required.
• Good team player.
• Ability to manage difficult conversations.

Benefits include free city centre parking, performance reviews and rewards, and an exceptional modern, open-plan office environment.

Due to time restrictions, we cannot respond to every applicant. If you haven’t been contacted within 48 hours, please assume you have not been successful for this role. Your details will be kept on file for future vacancies. We are an equal opportunities agency welcoming applicants from all backgrounds.