Product Onboarding Consultant

TN United Kingdom; Liverpool; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Product Onboarding Consultant to join their dynamic team in Liverpool. This hybrid role involves onboarding clients to a leading software platform, ensuring they maximize value through expert guidance. The successful candidate will leverage their experience in property management and software implementation to drive project success and enhance customer satisfaction. With a comprehensive benefits package and a commitment to flexible working, this opportunity offers a rewarding career path for those passionate about technology and client engagement.

Benefits

25 days annual leave plus bank holidays

Salary exchange pension scheme

Life cover

Paid sick leave

Employee assistance and wellness program

Enhanced maternity, paternity, and adoption leave

Cycle to work scheme

Holiday purchase scheme

Discount scheme for shopping

Virtual GP

Qualifications

• 3+ years in property/asset industry with software implementation experience.
• Ability to translate client requests into specifications.

Responsibilities

• Onboard customers and manage expectations throughout implementation phases.
• Conduct consulting sessions and document customer requirements.

Skills

Software Implementation

Customer Relationship Management

Process Mapping

Microsoft Office Proficiency

Organizational Change Management

Excellent Communication Skills

Project Management

Job description

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Product Onboarding Consultant, Liverpool

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Client:

Bellrock Property and Facilities Management

Location:

Liverpool, United Kingdom

Job Category:

Consulting

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EU work permit required:

Yes

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Job Reference:

a13118fbc185

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Product Onboarding Consultant

Hybrid/home based with client visits

Concerto - Part of the Bellrock Group, are looking for an experienced Product Onboarding Consultant. Our Product Onboarding Consultants are experts in the Concerto software platform and how it must be deployed to meet industry best practises and deliver maximum value to our customers.

The Product Onboarding Consultant will successfully onboard customers within the timeframes provided and manage the customers’ expectations and budget throughout each of the implementation phases.

In addition, our Onboarding Consultants act as the voice of the customer and therefore must help shape the direction of our product strategy and roadmap, playing a critical role in the future direction of our business.

Key responsibilities:

• Conduct demonstration and consulting sessions (on the phone and in-person) and document with meeting minutes
• Document and validate customer’s business requirements and map to Concerto functionality, using expert knowledge of the product to determine any gaps in existing functionality and produce a specification document clearly detailing the user’s requirements to a consistent standard
• Utilise industry knowledge and experience of CAFM/IWMS software to advise customers on best practise implementation approaches to achieve significant value from the product
• Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum using our standardised model for Customer Onboarding
• Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organisational readiness
• Present and manage sign-off of key milestones and deliverables, such as project kick-off, discovery, project plan, status report, change requests, Sandbox review, user acceptance testing.
• Configure the Concerto application to meet customer’s documented business requirements and oversee initial data mapping and management exercises
• Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise, utilising Concerto domain knowledge specialist when necessary
• Be a “go-to” resource for specific functional areas for both internal and external users
• Document improvement suggestions and contribute to a product roadmap repository Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions.
• Assist the Business Development Director with presales activities such as high level gap analysis and product demonstrations as directed from time to time.
• When necessary create specification documentation on behalf of clients where system customisation is required
• Assist the Project Manager in creation and review of project documentation, implementing and managing the project delivery plan, logging and managing risks and issues and managing project budgets
• Conduct client visits as and when necessary
  

Skills & experience:

• Minimum of 3 years’ experience in property/asset related industry
• Minimum of 3 years’ experience delivering software implementation solutions
• Proven ability to translate client requests into written specifications
• Quick learner with a passion for software technologies and ability to understand
• Ability to map processes and have worked in a large process mapping project
• Understanding of organisational change management and worked within a large change management project
• Strong proficiency in Microsoft Office products
• Deep understanding of common software implementation methodologies
• Excellent customer relationship acumen
• Ability to absorb New Product / Service Knowledge
• Ability to engage with multiple projects & customers at the same time and manage priorities.
• Excellent organisation, communication and collaboration skills
• Ability to lead and facilitate customer workshops and sessions
• Commercial experience a plus as up-sell and cross sell opportunities will be present

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be able to be home based or working on a hybrid bases from one of our offices. There will also be a requirement for client visits.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes: Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• MotorSave Scheme
• Refer a friend
• Liftshare
• Virtual GP

Why Bellrock?

Our people are our passion, so we’re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you’re ready to start your career journey with Bellrock we’re ready to welcome you. It’s a great place to be.

We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role