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Resident Liaison Officer
Job summary
A leading staffing agency in London is looking for a Resident Liaison Officer to support tenants affected by major works. You will communicate with residents and manage consultation plans, ensuring they receive necessary information. The ideal candidate has experience in social housing and holds a valid driver's license. This role offers £26.43 per hour on an umbrella basis.
Qualifications
- Valid driver's license is mandatory.
- Demonstrable experience with tenants and leaseholders during major works.
- Experience in social housing or related environments.
Responsibilities
- Provide information and support to affected tenants.
- Liaise with contractors and manage consultation plans.
- Coordinate temporary housing for residents if needed.
Skills
South London
Must have a drivers license
£26.43 p/hr umbrella
JOB PURPOSE: Based in South London
To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
DESCRIPTION OF DUTIES:
- Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Liaise with and set the standard for contractors and their RLO’s (and where appropriate consultants) engaging with residents.
- Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects.
- Agree with contractors the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
- Coordinate the temporary or permanent re-housing of residents, where necessary.
- Advise Project Managers of the likely effects of capital works on residents.
- Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
- Liaise with contractors, external agencies and SHP
REQUIREMENTS
- MUST BE WORKING AS A RESIDENT LIAISON OFFICER
- MUST HAVE A VALID DRIVERS LICENSE
- Experience of working in social housing, local government or customer-service environments
- Demonstrable experience of working with tenants and leaseholders whose homes are undergoing major building works.
- Knowledge and application of Project Management principles
If you are interested in this position AND meet the requirements, APPLY NOW!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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