Assistance jobs in Italy

Our global team supports the production infrastructure which underpins a range of the company’s products and services. These services form the core platform and user experience for our customers. We have a stable, well-established product that we continuously maintain and improve. Our team values trust, respect, collaboration, agility, and quality.

The Systems Engineering Lead is responsible for guiding a dedicated team of Systems Engineers. The incumbent will contribute to designing optimal system configurations, planning hardware installations and upgrades within complex systems and applications. This role provides strategic direction on project planning, scheduling, methodologies, and activities aligned with capacity and budget considerations. The position also involves ensuring rapid incident response, problem escalation, and effective troubleshooting using multiple system management and problem management tools. Additionally, the Lead will mentor team members, provide technical expertise, and foster best practices.

• Collaborate with technical teams, stakeholders, vendors, and cross‑functional groups to develop, coordinate, and deliver high‑quality solutions while effectively communicating and escalating issues as needed.
• Write, review, and maintain documentation for platform management, improvements, and support.
• Implement and promote infrastructure management and deployment best practices, including code reviews, solution vetting, and adherence to various development methodologies (Agile, Waterfall, etc.).
• Manage workload and projects independently to meet deadlines, resolve complex technical challenges with innovative approaches, and proactively identify opportunities for process and system improvements.
• Keep abreast of emerging technologies and industry trends.
• Oversee change management and incident response activities, including performing root‑cause analysis investigations and bug fixes as required.
• Mentor team members by providing coaching and training.

• Strong knowledge of cloud services (e.g., AWS: EC2, S3, RDS, Lambda; Azure: VMs, Storage, Functions), networking concepts, and security best practices.
• Experience with Infrastructure as Code (IaC) tools (e.g., Terraform, ARM/BICEP).
• Proficiency with containerization and orchestration tools (e.g., Docker, Kubernetes/EKS).
• Skilled in scripting languages such as Python, Bash, TypeScript, and PowerShell.
• Familiarity with DevOps & Site Reliability Engineering (SRE) principles, practices, and tools.
• Hands‑on experience with monitoring and logging solutions (e.g., New Relic, Coralogix, AWS CloudWatch, Azure Monitor).
• Strong problem‑solving, stakeholder management, written, and verbal communication skills.

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye‑care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel season ticket loan.
• Electric Vehicle Scheme.
• Optional dental insurance.
• Maternity, paternity and shared parental leave.
• Employee Assistance Programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people, with numerous well‑being initiatives, shared parental leave, study assistance and sabbaticals, to help you meet both immediate responsibilities and long‑term goals.

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare and partner for a better world.

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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.