Youth Support Adviser

CXK; United Kingdom; On-site; GBP 24,000 - 26,000; Full time

Job summary

A charitable organization is seeking a dedicated Youth Support Adviser to assist 16-18-year-olds who are Not in Education, Employment, or Training (NEET). You will provide guidance through assessments, manage a caseload, and collaborate with schools and community services. The role requires strong communication and customer service skills, as well as an understanding of the educational landscape in East Sussex. This position offers a full-time contract, with competitive benefits, aimed at making a positive impact on the lives of young people.

Benefits

30-33 days holiday, plus bank holidays

Defined contribution pension scheme

Benenden private healthcare cover

Flexible working

Enhanced maternity and paternity leave

Training and development opportunities

Qualifications

• Understanding of the needs faced by young people not in education, employment, or training.
• Experience of managing positive relationships with stakeholders.
• Full, valid UK drivers’ licence with access to your own vehicle.

Responsibilities

• Support young people through initial assessments and guide them toward education or employment.
• Manage a caseload and provide tailored guidance.
• Engage effectively with schools and multi-agency professionals.

Skills

Experience working with young people

Strong communication skills

Ability to assess individual needs

Self-motivated

Competent in using IT systems

Job description

Job Title: Youth Support Adviser

Location: Hastings and covering the east of the county

Salary: £24,505 - £25,497 per annum depending on experience

Hours: Full-time (37 hours per week)

Contract: Permanent

Reports to: Team Leader – Youth Employability Service

About CXK

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

• Ethical – We work with professionalism, honesty and integrity
• Passionate – We reach out enthusiastically to all who need our support
• Innovative – We inspire, enhance and improve
• Collaborative – We engage, support and share with others

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focused on supporting young people to achieve their potential.

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and/ or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth.

The Role

We are seeking a dedicated and compassionate Youth Support Adviser.

The Youth Support Adviser (YSA) is a key role in the Youth Employability Service, acting as the first point of contact for 16-18-year-olds who are NEET or at risk of NEET. You will support with first appointments and initial assessments of need, when young people are referred to YES, alongside supporting your caseload. Guiding them through re‑engagement with suitable post‑16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.

Working across the East of the county with schools and FE Colleges you will play a key role in ensuring that young people — receive the tailored guidance and support they need to progress confidently into further education, training, or employment. So strong customer service and communication skills are essential.

About You

This is a fantastic opportunity for someone with experience of working with young people and looking to progress.

Ideally you understand the post‑16 education and training landscape in East Sussex and the importance of person‑centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

• An understanding of the needs, and challenges faced by young people who are not in education, employment or training
• Experience of working with young people on a one‑to‑one basis, developing personalised plans and goal setting
• Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders
• A commitment to undertaking all necessary training for the role
• Willingness to work evenings when required
• Full, valid UK drivers’ licence with access to your own vehicle

Core Competencies

• Experience working with young people
• Proven ability to engage and support young people (ideally those who are NEET or at risk of NEET)
• Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi‑agency professionals
• Ability to assess individual needs, develop action plans, and monitor progress
• Skilled in managing a varied caseload and maintaining accurate and confidential records
• Understanding of the post‑16 education, training, and employment landscape
• Ability to build trust and maintain regular, consistent contact with young people
• Self‑motivated and able to work independently as well as part of a team.
• Competent in using IT systems, databases, and digital communication tools

Benefits of working with us

Our employee benefits include:

• 30‑33 days holiday, plus bank holidays
• Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)
• Benenden private healthcare cover
• Flexible working
• Enhanced maternity and paternity leave
• Training and development programmes and opportunities
• Mental and physical healthcare initiatives and more

Recruitment Timeline

• Vacancy closing date: Sunday 1st February 2026
• Application review date: Monday 2nd February 2026
• Interviews date: Tuesday 10th February 2026

Useful Information

If you have any questions or wish to have an informal conversation before submitting your application, please contact the Recruitment Team at [e-mail].

Please note: Applicants will need to complete an enhanced DBS check and provide references before any offer of employment is made.