XR Training Facilitator & Learning Designer

CBRE Central Functions; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global real estate services company is seeking a Digital Facilitator & Trainer for their Extended Reality Solutions (XRS) team in Greater London. The ideal candidate will blend training expertise and digital content support, driving engagement with technical teams. Responsibilities include delivering interactive training sessions, collaborating on digital workflows, and leading customer success initiatives. A bachelor's degree and 2–4 years in customer-facing roles are preferred. This is a maternity cover position with a 12-month fixed-term contract.

Qualifications

• 2–4 years experience in customer‑facing roles such as Customer Success, Training, or Technical Support.
• Strong facilitation and training skills, with experience delivering interactive sessions.
• Excellent communication and presentation skills, with a customer‑first mindset.

Responsibilities

• Deliver guided training sessions on XRS Kit usage for diverse audiences.
• Collaborate with subject matter experts to create digital workflows.
• Lead onboarding process using the Customer Success Programme framework.

Skills

Customer Success

Facilitation skills

Analytical thinking

Communication skills

Digital design tools

Education

Bachelor’s degree (or equivalent experience)

Tools

Video editing software

Visio

Miro

Job description

A global real estate services company is seeking a Digital Facilitator & Trainer for their Extended Reality Solutions (XRS) team in Greater London. The ideal candidate will blend training expertise and digital content support, driving engagement with technical teams. Responsibilities include delivering interactive training sessions, collaborating on digital workflows, and leading customer success initiatives. A bachelor's degree and 2–4 years in customer-facing roles are preferred. This is a maternity cover position with a 12-month fixed-term contract.