Workshop Manager (HGV)

Hunter James Recruitment Ltd; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A recruitment agency is seeking a Workshop Manager to oversee the Service department in Portsmouth. Responsibilities include managing workshop performance, improving customer service standards, and ensuring compliance with company goals. The ideal candidate has experience in the commercial vehicle sector and strong leadership skills. Competitive package and company benefits offered.

Benefits

Competitive package

Great company benefits

Qualifications

• Experience in leading, managing and developing teams.
• Experience within the Commercial Vehicle sector is essential.
• Excellent communication skills at all levels.
• Good organizational skills and ability to focus efforts.

Responsibilities

• Day to day management of the Workshop and Service department.
• Improve and optimise standards/performance of the service team.
• Cultivate a successful business culture focused on customer service excellence.

Skills

Team Leadership

Commercial Vehicle Experience

Communication Skills

Organizational Skills

Attention to Detail

Job description

Hunter James Recruitment are assisting our client - a well-established organisation within the Commercial Vehicle (HGV) industry with their search for a Workshop Manager to join their fantastic team within thier site in Portsmouth.

The Role:

• Day to day management of the Workshop and Service department
• Improve and optimise standards/performance of the service team through effective performance management and development
• Cultivate a successful business culture focused on customer service excellence, customer retention and new business for both workshop and parts
• Optimise and improve customer service standards and ensure the departments run in accordance with company standards and key performance indicators
• Operate to achieve a very high KPI standard including MOT Pass Rate / Breakdown results whilst maintaining the company's standard at all times
• Increase efficiency, effectiveness and profitability of the depots
• Regularly review resources to meet all servicing requirements, ensuring key performance indicators are met – consistently reviewing labour efficiency, labour sales, cost of sales, debtors
• Carry out internal audits to ensure depots are fully compliant in terms of ISO and Health & Safety
• Report directly to directors and keep all parties updated with constant communication
• Maximise commercial opportunities through developing and implementing campaigns within specific market sectors
• Advise on the need for investment if and when required within the depots
• Arrange and attend regular depot meetings to allow for a clear communication channel and build great team relationships

The Candidate:

• Experience in leading, managing and developing teams
• Experience within the Commercial Vehicle sector is essential
• Excellent communication skills at all levels
• Good organisational skills
• An approachable personality
• Ability to focus efforts and prioritise work
• Attention to detail
• Client-facing experience, able to manage client expectations
• Ability to work to tight deadlines under pressure

In Return:

The successful candidate will receive a competitive package plus great company benefits.