Workshop Controller: Lead Operations & Customer Service

Hgvtraders; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

30 Days Holiday Including 8 Bank Holidays

Company Sick Pay That Increases With Length Of Service

Pension With Greenhous Contribution

Employee Discounts On A Range Of Products And Services

Qualified Mental Health First Aiders

Free Will Writing Service

Free Mortgage Advice Service

Free Eye Tests For VDU Users

Free Flu jabs

On‑Site Parking

Cycle To Work Scheme

Positive Workplace

Employee Assistance Program

Job summary

A leading commercial vehicle dealer in Birmingham is seeking an experienced Workshop Controller to oversee daily workshop operations. In this role, you'll manage technician workloads while ensuring service efficiency and high standards. The ideal candidate will possess strong technical knowledge, excellent leadership skills, and the ability to thrive in a busy environment. We offer a competitive benefits package including 30 days holiday, pension contributions, and employee discounts.

Qualifications

• Demonstrated experience managing workshop operations.
• Proven ability to motivate and engage a team.
• Skilled at explaining work required and managing customer expectations.

Responsibilities

• Manage daily workshop operations and ensure efficiency.
• Support and motivate the workshop team.
• Communicate effectively with customers regarding progress.

Skills

Strong technical knowledge within an automotive environment

Excellent diagnostic and problem‑solving skills

Effective leadership and communication abilities

Strong organisational skills

Ability to work well under pressure

Education

Experience in a workshop foreman, controller, or senior technician role

Full UK driving licence

Job description

A leading commercial vehicle dealer in Birmingham is seeking an experienced Workshop Controller to oversee daily workshop operations. In this role, you'll manage technician workloads while ensuring service efficiency and high standards. The ideal candidate will possess strong technical knowledge, excellent leadership skills, and the ability to thrive in a busy environment. We offer a competitive benefits package including 30 days holiday, pension contributions, and employee discounts.