Workshop Controller - Auto Aftersales Lead (20 Techs)

Sandicliffe Ltd; Loughborough; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus

Manufacturer training

Career progression opportunities

Cycle to work scheme

Aviva DigiCare scheme

EAP scheme

Long service recognition

Employee discounts

Job summary

Sandicliffe Ltd is seeking an experienced Workshop Controller for our busy Loughborough dealership. You will oversee day-to-day workshop activity, allocating work and coordinating with service advisors, technicians, and management to maximise productivity and ensure customer satisfaction.

The role requires proven workshop control experience in a dealership setting, strong organisational skills, and the ability to perform under pressure in a fast-paced environment.

Qualifications

• Experience as Workshop Controller or similar automotive aftersales management.
• Strong understanding of workshop operations and technician productivity management.
• Excellent organisational and planning skills.
• Ability to work under pressure in a high-volume environment.
• Strong communication and leadership capabilities.
• Customer-focused approach with commitment to high standards.

Responsibilities

• Allocate and monitor work across a team of ~20 technicians.
• Ensure workshop loading is optimised to maximise productivity and efficiency.
• Manage work in progress and monitor repair times against manufacturer guidelines.
• Liaise with Service Advisors to provide updates on vehicle repairs and completion times.
• Support technicians in achieving performance and productivity targets.
• Ensure all work is completed in line with manufacturer standards and company procedures.
• Maintain effective communication between the workshop, parts department and service team.
• Assist in identifying opportunities to improve workshop performance and customer satisfaction.
• Ensure compliance with health and safety requirements at all times.

Skills

Workshop operations

Leadership

Planning & organisation

Pressure handling

Customer focus

IT / DMS use

Tools

Dealership management system

Job description

Sandicliffe Ltd is seeking an experienced Workshop Controller for our busy Loughborough dealership. You will oversee day-to-day workshop activity, allocating work and coordinating with service advisors, technicians, and management to maximise productivity and ensure customer satisfaction.

The role requires proven workshop control experience in a dealership setting, strong organisational skills, and the ability to perform under pressure in a fast-paced environment.