Workshop Controller

Sandicliffe Ltd; Loughborough; Hybrid; GBP 38,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus

Manufacturer training

Career progression opportunities

Cycle to work scheme

Aviva DigiCare scheme

EAP scheme

Long service recognition

Employee discounts

Job summary

Sandicliffe Ltd is seeking an experienced Workshop Controller for our busy Loughborough dealership. You will oversee day-to-day workshop activity, allocating work and coordinating with service advisors, technicians, and management to maximise productivity and ensure customer satisfaction.

The role requires proven workshop control experience in a dealership setting, strong organisational skills, and the ability to perform under pressure in a fast-paced environment.

Qualifications

• Experience as Workshop Controller or similar automotive aftersales management.
• Strong understanding of workshop operations and technician productivity management.
• Excellent organisational and planning skills.
• Ability to work under pressure in a high-volume environment.
• Strong communication and leadership capabilities.
• Customer-focused approach with commitment to high standards.

Responsibilities

• Allocate and monitor work across a team of ~20 technicians.
• Ensure workshop loading is optimised to maximise productivity and efficiency.
• Manage work in progress and monitor repair times against manufacturer guidelines.
• Liaise with Service Advisors to provide updates on vehicle repairs and completion times.
• Support technicians in achieving performance and productivity targets.
• Ensure all work is completed in line with manufacturer standards and company procedures.
• Maintain effective communication between the workshop, parts department and service team.
• Assist in identifying opportunities to improve workshop performance and customer satisfaction.
• Ensure compliance with health and safety requirements at all times.

Skills

Workshop operations

Leadership

Planning & organisation

Pressure handling

Customer focus

IT / DMS use

Tools

Dealership management system

Job description

Are you an experienced Workshop Controller looking for your next challenge in a fast-paced, high-volume automotive environment?

We are seeking a highly organised and proactive Workshop Controller to join our busy Loughborough dealership, supporting a team of approx. 20 technicians. This is a pivotal role within the aftersales operation, responsible for maximising workshop efficiency, ensuring excellent customer service, and helping to drive productivity across the entire team.

About the Role

As Workshop Controller, you will be responsible for the day-to-day management of workshop activity, ensuring work is allocated effectively and completed to the highest standards. Working closely with Service Advisors, Technicians, Parts Advisors and management, you will coordinate workloads, monitor progress and ensure customer expectations are consistently exceeded.

This is an excellent opportunity for someone who thrives in a busy dealership environment and has a proven track record in workshop control or a similar automotive aftersales role.

Key Responsibilities

• Allocate and monitor work across a team of approx. 20 technicians.
• Ensure workshop loading is optimised to maximise productivity and efficiency.
• Manage work in progress and monitor repair times against manufacturer guidelines.
• Liaise with Service Advisors to provide updates on vehicle repairs and completion times.
• Support technicians in achieving performance and productivity targets.
• Ensure all work is completed in line with manufacturer standards and company procedures.
• Maintain effective communication between the workshop, parts department and service team.
• Assist in identifying opportunities to improve workshop performance and customer satisfaction.
• Ensure compliance with health and safety requirements at all times.

About You

To be successful in this role, you must have:

• Previous experience as a Workshop Controller or in a similar automotive aftersales management role.
• Strong understanding of workshop operations and technician productivity management.
• Excellent organisational and planning skills.
• The ability to work effectively under pressure in a high-volume environment.
• Strong communication and leadership capabilities.
• A customer-focused approach with a commitment to delivering high standards.
• Good IT and dealership management system skills.

What We Offer

• Competitive salary and performance-related bonus opportunities.
• Manufacturer training and development programmes.
• Career progression opportunities within a growing automotive business.
• Company pension scheme.
• Cycle to work Scheme
• Enhanced Maternity & Paternity
• Aviva DigiCare scheme
• EAP Scheme
• Long term service recognition
• Employee discounts on vehicle purchase, servicing and parts.
• A supportive and collaborative working environment.

Our Commitment to Inclusion

We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected and able to achieve their full potential. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

Salary Displayed is OTE £41,000

All employment offers are conditional upon the successful completion of relevant pre-employment checks.