Lead Workshop Controller – Aftersales Leader

Mon Motors Limited; West of England; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Mon Motors Limited in the United Kingdom seeks an experienced Workshop Controller to lead the Aftersales team. You will manage a team of technicians, drive performance, and ensure top-quality servicing and customer satisfaction in a fast-paced dealer environment.

The ideal candidate brings strong leadership, a technical background, and excellent communication. You will uphold brand standards and use workshop software to monitor progress and outcomes.

Qualifications

• Experience leading a workshop team in a main dealer.
• Strong problem solving and technical background.
• Experience tracking workshop performance.
• Excellent communication and customer-service focus.
• Highly organised and able to multitask.

Responsibilities

• Lead a team of technicians in servicing and repairs.
• Ensure high-quality workmanship and customer satisfaction.
• Report to Aftersales Manager and monitor workshop performance.
• Maintain brand standards and processes.
• Utilise workshop management systems to track work.

Skills

Team leadership

Workshop management

Customer service

Problem solving

Communication skills

Organisational skills

Multitasking

Tools

Workshop management software

Job description

Mon Motors Limited in the United Kingdom seeks an experienced Workshop Controller to lead the Aftersales team. You will manage a team of technicians, drive performance, and ensure top-quality servicing and customer satisfaction in a fast-paced dealer environment.

The ideal candidate brings strong leadership, a technical background, and excellent communication. You will uphold brand standards and use workshop software to monitor progress and outcomes.