Workshop Controller: Lead 20-Technician Team to Peak Performance

Sandicliffe Ltd; Nottingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Salary + Bonus (Competitive)

Training & Development

Career progression

Onsite cafe

Company pension

Maternity/Paternity scheme

Employee discounts

Cycle to Work

Job summary

Sandicliffe Ltd in Nottingham is seeking an experienced Workshop Controller to lead the day-to-day operations of our busy workshop, coordinating a team of around 20 technicians to maximise efficiency and customer satisfaction.

You will schedule jobs, monitor productivity, ensure work meets manufacturer standards, and work closely with Service Managers and Advisors to deliver outstanding service. This role offers training, progression, and a supportive team in a modern facility.

Qualifications

• Experience as Workshop Controller, Foreman, or similar automotive leadership role.
• Strong knowledge of vehicle repair and servicing processes.
• Excellent organisational and planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused approach with a commitment to quality.

Responsibilities

• Plan and allocate workshop jobs efficiently across a team of approximately 20 technicians.
• Monitor productivity, efficiency, and workshop loading to maximise performance.
• Ensure all work is completed within agreed timescales and manufacturer standards.
• Support technicians with job prioritisation and technical challenges where required.
• Liaise with Service Advisors and the Parts Department to ensure seamless workflow.
• Conduct quality checks and maintain high levels of customer satisfaction.
• Monitor work in progress and proactively communicate delays or issues.
• Ensure compliance with health and safety requirements and company policies.
• Assist with technician development, coaching, and performance management.
• Drive continuous improvement within workshop processes and operations.

Skills

Leadership

Organisation

Planning

Communication

Customer focus

Job description

Sandicliffe Ltd in Nottingham is seeking an experienced Workshop Controller to lead the day-to-day operations of our busy workshop, coordinating a team of around 20 technicians to maximise efficiency and customer satisfaction.

You will schedule jobs, monitor productivity, ensure work meets manufacturer standards, and work closely with Service Managers and Advisors to deliver outstanding service. This role offers training, progression, and a supportive team in a modern facility.