Automotive Workshop Controller - Service Ops Lead

Clarify Consultancy Ltd; Limefield; On-site; GBP 36,000 - 48,000; Full time

Job summary

Clarify Consultancy Ltd is seeking an experienced Automotive Workshop Controller to join their busy service department. You will coordinate daily workshop activities, allocate jobs, and ensure repairs meet manufacturer standards.

You will work closely with Service Advisors, Parts and Technicians, manage loading and productivity, and uphold safety and quality controls. The role suits someone with proven automotive workshop experience, able to handle multiple priorities with accuracy.

Qualifications

• Experience as workshop controller or senior technician in automotive service.
• Strong organisational and communication skills.
• Ability to use DMS and workshop management software.

Responsibilities

• Coordinate daily workshop activities, allocating jobs to technicians based on skillset, workload, and priority.
• Monitor job progress, ensuring repairs are completed on time and to manufacturer standards.
• Liaise with Service Advisors, Parts, and Technicians to maintain clear communication and workflow.
• Manage workshop loading, capacity planning, and productivity reporting.
• Ensure all work is carried out safely, accurately, and in line with brand and regulatory requirements.
• Support quality control processes, including final checks and documentation accuracy.
• Drive efficiency improvements and maintain high levels of customer satisfaction.

Skills

Organisational skills

Job description

Clarify Consultancy Ltd is seeking an experienced Automotive Workshop Controller to join their busy service department. You will coordinate daily workshop activities, allocate jobs, and ensure repairs meet manufacturer standards.

You will work closely with Service Advisors, Parts and Technicians, manage loading and productivity, and uphold safety and quality controls. The role suits someone with proven automotive workshop experience, able to handle multiple priorities with accuracy.