Workshop Controller

Clarify Consultancy Ltd; Wigan; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Bonus scheme

Manufacturer-approved training

Career progression

Wellbeing benefits

Job summary

Clarify Consultancy Ltd. is seeking an experienced Automotive Workshop Controller to join a busy service department in a fast-paced environment. You will support technicians and front-of-house teams to deliver exceptional customer service and maintain high standards.

You will coordinate daily workshop activities, monitor progress, and liaise with Service Advisors and Parts to ensure smooth workflows. The role emphasizes safety, regulatory compliance, and continuous improvement for customer

Qualifications

• Proven experience in a workshop controller, senior technician, or similar automotive role.
• Strong organisational and communication skills are essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Solid understanding of workshop processes and compliance requirements.
• Experience using DMS systems and workshop management software.

Responsibilities

• Coordinate daily workshop activities and allocate jobs based on skillset, workload and priority.
• Monitor job progress to ensure repairs are on time and up to manufacturer standards.
• Liaise with Service Advisors, Parts and Technicians to maintain clear workflow and communication.
• Manage workshop loading, capacity planning, and productivity reporting.
• Ensure work is carried out safely, accurately and in line with brand guidelines and regulatory requirements.
• Support quality control processes, including final checks and documentation accuracy.
• Drive efficiency improvements and maintain high levels of customer satisfaction.

Skills

Organisational skills

Communication skills

Attention to detail

Multitasking

Team coordination

Tools

DMS systems

Workshop management software

Job description

Our client, well established and respected within the automotive sector, is seeking an experienced Automotive Workshop Controller to join their busy, high-performing service department. This role is central to ensuring the smooth, efficient, and compliant operation of the workshop, supporting both technicians and front-of-house teams to deliver exceptional customer service.

Key responsibilities to include:

• Coordinate daily workshop activities, allocating jobs to technicians based on skillset, workload, and priority.
• Monitor job progress, ensuring repairs are completed on time and to manufacturer standards.
• Liaise with Service Advisors, Parts, and Technicians to maintain clear communication and workflow.
• Manage workshop loading, capacity planning, and productivity reporting.
• Ensure all work is carried out safely, accurately, and in line with brand and regulatory requirements.
• Support quality control processes, including final checks and documentation accuracy.
• Drive efficiency improvements and maintain high levels of customer satisfaction.

As an ideal candidate you will bring proven experience in a workshop controller, senior technician, or similar automotive role, supported by strong organisational and communication skills. You thrive in a fast-paced environment and can manage multiple priorities with confidence and accuracy.

A solid understanding of workshop processes, along with the ability to use DMS systems and workshop management software, is essential. Above all, you take a proactive, solutions-focused approach and demonstrate exceptional attention to detail in everything you do.

In return, the company offers a competitive salary and bonus scheme, alongside access to manufacturer-approved training and ongoing professional development. We offer genuine opportunities for career progression within a supportive, well-structured team environment. Additional employee benefits are available, designed to recognise your contribution and support your wellbeing