Workshop Controller

Thompson Commercials; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading truck dealership in the UK is looking for a Workshop Controller to manage a team in their Hull depot. Responsibilities include ensuring work quality, managing resources and staff, and adhering to safety standards. Ideal candidates should have supervisory experience and a strong knowledge of DMS, along with excellent communication abilities. A competitive salary and benefits such as a company vehicle and training opportunities are offered.

Benefits

Great on-site facilities

Company vehicle

Competitive salary

22 days annual leave plus bank holidays

Company health cash plan

Pension Scheme

Employee Assistance Programme

Cycle to work scheme

On-site parking

Training & development opportunities

Overtime readily available

Responsibilities

• Allocate work to technicians and apprentices ensuring compliance with standards.
• Manage customer expectations while ensuring timely completion of work.
• Maintain relationships with the Parts Department for parts availability.
• Lead and develop the team to meet objectives.
• Report issues to Service Manager/Depot Manager regarding unfinished jobs.
• Perform weekly maintenance checks on workshop equipment.
• Ensure professionalism and quality with customers and suppliers.
• Assist managers with efficiency improvement methods.
• Comply with health and safety policies.
• Perform additional duties as required.

Skills

Knowledge of DMS

Basic IT literacy

Supervisory experience

Good communication skills

Planning and organising

Problem solving

HGV License

Driving License

Job description

Overview

Thompson Commercials are the largest privately owned Renault Truck dealership in the UK, operating seven depots across the East of England and supplying the full range of new Renault and Isuzu trucks, pre‑owned trucks, trailers and vans.

We are seeking a Workshop Controller to join our Hull depot.

Responsibilities

• Allocate work to technicians and apprentices while considering knowledge and skills and ensuring that manufacturer’s warranty standards are adhered to and all relevant documentation is completed for each repair, service and maintenance.
• Ensure all work is completed in a timely and accurate manner, managing customer expectations at all times.
• Maintain a strong relationship with the Parts Department to maximise parts availability.
• Lead, motivate, coach and develop the team to achieve daily, weekly and monthly objectives.
• Report and seek advice on any problems highlighted during work so they can be overcome and keep the customer informed where delays occur.
• Report to the Service Manager/Depot Manager on the position of unfinished jobs in the workshop at the end or during the day.
• Undertake relevant weekly maintenance checks on workshop equipment (e.g. compressor oil levels).
• Maintain a high level of competence for the work undertaken through continuous professional development (CPD), training and reading technical bulletins.
• Ensure professionalism and quality at all times, particularly with customers and suppliers.
• Assist managers with the introduction of new methods designed or implicated to improve efficiency.
• Ensure the care, maintenance and safekeeping of all tools, equipment and materials used, and report any defects found.
• Comply with Thompson Commercials Safety Policy and other safety procedures and guidelines. Employees must look after their own health, safety and welfare, be mindful of others, cooperate with management, and report all accidents, incidents and problems as soon as practicable.
• Perform any other duties reasonably related to the general character of the post and commensurate with its level of responsibility.

The above main duties are not exhaustive and may vary without changing the character of the job or level of responsibility.

Requirements and Skills

• Knowledge of DMS (essential)
• Basic IT literacy (essential)
• Supervisory experience (essential)
• Good communication skills (essential)
• Planning and organising (essential)
• Problem solving (essential)
• HGV License (desirable)
• Driving License (desirable)

Benefits

• Great on‑site facilities
• Company vehicle
• Competitive salary
• 22 days annual leave plus bank holidays
• Company health cash plan (after qualifying period)
• Pension Scheme
• Employee Assistance Programme – access 24/7 to health and well‑being support
• Cycle to work scheme
• On‑site parking
• Training & development opportunities – in‑house and manufacturer’s to keep up with innovations and industry developments
• Overtime readily available