Workshop Controller

Pembrook Resourcing; Slough; On-site; GBP 35,000 - 48,000; Full time

Job summary

A leading recruitment agency is seeking a Workshop Controller to join their client's aftersales department in Slough, United Kingdom. In this role, you will ensure the workshop operates efficiently, manage resources, and monitor staff performance. The ideal candidate will have excellent technical knowledge, prior management experience, and a customer-focused approach. This position offers a salary range of £35,000 to £48,000 and requires a full UK driving licence.

Qualifications

• Previous management experience in a similar role or technician looking to progress.
• Full, valid UK driving licence.
• Willingness to learn and stay updated with product and technical information.

Responsibilities

• Ensure workshop runs smoothly and efficiently.
• Calculate and manage workshop resources.
• Monitor staff and workshop performance.
• Allocate work to technicians based on skills mix.
• Resolve customer queries according to guidelines.

Skills

Excellent technical knowledge

Strong organisational skills

Customer-focused approach

Ability to influence others

Multi-tasking skills

Team player

Proactive can-do attitude

High-pressure environment

Job description

Workshop Controller

Pembrook Resourcing are currently seeking a Workshop Controller to join their client’s aftersales department. In this role you will play a key part in ensuring the workshop runs smoothly and efficiently.

You will calculate and manage the use of workshop resources, monitor staff and workshop performance, and maintain standards. As a Workshop Controller you will allocate work to technicians based on the mix of skills available and resolve customer queries in line with dealership and manufacturer guidelines.

We are looking for a strong communicator who takes a customer‑focused approach and has the ability to influence others to succeed.

Essential Requirements

• Excellent technical knowledge gained in the retail motor industry and previous management experience in a similar role. (The client will also consider a technician looking to progress.)
• Strong organisational and prioritisation skills.
• Able to take initiative and ownership of issues with a proactive can‑do attitude.
• Able to multi‑task and switch between tasks.
• Team player who offers help and support to others.
• Willingness to learn and keep up‑to‑date with product and technical information.
• Thrives in a high‑pressure environment.
• Full, valid UK driving licence.

Eligibility to work in the UK

Establish and achieve personal objectives as agreed with the Group Aftersales Manager.

Ensure that the customer reception and displays meet the manufacturers’ quality objectives and staff are developed to achieve maximum customer and overall satisfaction.

Key Skills

• Cost Estimation
• Customer
• Biomedical
• Interpretation
• Call Centre

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Yearly Salary: £35,000 - £48,000