Workshop Controller

DHL Germany; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company seeks a Workshop Controller for their Peterborough location. This role involves managing a team, overseeing daily operations, and ensuring high-quality service for luxury vehicles. Applicants should have workshop management experience, relevant automotive qualifications, and strong stakeholder management skills. Benefits include a provided uniform, on-site parking, and access to numerous discounts and support services, making this an excellent opportunity for growth in an inclusive workplace.

Benefits

Uniform provided

Free on-site parking

Hundreds of discounts

Free 24/7 GP service

Cycle to work scheme

Generous enhanced pension scheme

24/7 employee support service

Qualifications

• Previous experience in Workshop/Technician management or similar is essential.
• Experience within the motor/automotive industry is required.
• Good stakeholder and customer management skills are necessary.

Responsibilities

• Manage operational workflow for a safe and efficient workshop operation.
• Lead a team of Technicians and oversee daily processing of work.
• Control management of aged WIP to meet customer SLA's.

Skills

Workshop management experience

Customer management

IT literate

Excellent communication skills

Stakeholder management

Education

Qualified Technician (level 3 or higher)

Tools

BMS

Auto pad

Customer related portals

Job description

Position: Workshop Controller
Location: East of England Showground, Peterborough (PE2 6XE)
Work Patterns: Monday-Friday. Day time hours
Contract Type: Permanent (Full-Time)

Do you have motor workshop experience? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

About Finished Vehicle Solutions:

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis, and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.

We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

✅ A TYPICAL DAY MAY INVOLVE

• To process and support with the operational workflow which will result in a safe and efficient workshop operation for Finished Vehicle Solutions
• To manage a team of Technicians and the day to day processing of day work and WIP
• Assign job sheets to technicians and cross reference job times with Autodata
• Control the management of aged WIP to ensure customer SLA's are met
• Liaise with Contracts Team leads of ELF requests and future planning requirements
• Ensure that processes are followed to optimise revenue opportunities and adhere to KPI's.
• Liaise with sites stakeholders e.g Health & Safety / Facilities / Bodyshop to support in ad-hoc requests
• Conduct ad-hoc jobs such as assisting with flat batteries, moving vehicles, road tests and collecting parts
• This role will be required to learn customer requirements, assist with parts and the fleet administration team

✅ THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience within a Workshop/Technician management or similar role with the experience of managing job allocations is essential
• Experience within the motor/automotive industry
• Be a qualified Technician (level 3 or higher) is essential
• Good stakeholder management and customer management skills
• Excellent communication skills - Verbal and written
• Happy and comfortable to answer and deal with enquiries from account team and workshop team
• IT Literate - Comfortable to use I test drive, BMS, Auto pad and Customer related portals that assist with us performing to the customer SLA's.
• Full driving license is essential

✅ WHY JOIN US?

• Uniform provided.
• Free on-site parking
• Hundreds of discounts (including retail, childcare + gym)
• Free confidential 24/7 GP service
• Cycle to work Scheme
• Affordable loansGenerous enhanced pension scheme
• 24/7 employee support service for you and your family with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 15th and 22nd December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

#DSCUKICF