Workshop Controller

Holdcroft Motor Group; Ellesmere Port; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Performance-related bonus

31 days holiday

Manufacturer training

Career progression opportunities

Access to a range of new company cars

Job summary

Holdcroft Motor Group is seeking an experienced Workshop Controller to oversee the day-to-day operations of a busy workshop at Hyundai, Cheshire Oaks. You will coordinate technicians, allocate work efficiently, and ensure repairs meet manufacturer standards and deadlines while maintaining high quality and customer service.

Immediate start for a full-time role with excellent earning potential. The role requires leading a busy workshop, driving productivity, and liaising with Service Advisors to

Qualifications

• Experience leading a workshop team in a fast-paced environment.
• Strong knowledge of vehicle maintenance and repair.
• Excellent organisational and time management skills.
• Ability to lead, motivate and coordinate a busy workshop team.

Responsibilities

• Plan, allocate, and monitor workshop jobs to maximise productivity and efficiency.
• Ensure work is completed to manufacturer standards and within deadlines.
• Support and motivate technicians to achieve productivity and quality targets.
• Monitor workshop performance and utilisation.
• Liaise with Service Advisors to provide accurate repair updates and completion times.
• Ensure workshop processes comply with standards.
• Assist with technical queries and support technicians as needed.
• Maintain high health and safety standards.
• Manage workshop capacity and prioritise urgent repairs.
• Drive customer satisfaction through efficient workshop operations.

Skills

Workshop management

Leadership

Organisation

Communication

Dealer management system

DMS experience

Tools

Dealer management system (DMS)

Job description

About The Role

We are looking for an experienced Workshop Controller to oversee the day-to-day running of our busy workshop. You'll coordinate the technician team, allocate work efficiently, and ensure repairs are completed to manufacturer standards, on time, and to the highest quality. Working closely with Service Advisors and management, you'll help drive productivity, efficiency, and outstanding customer service.

Job Title: Workshop Controller

Location: Hyundai, Cheshire Oaks

Salary: OTE £45,000

Working Hours: Full-time

Start Date: Immediate

Your Role

• Plan, allocate, and monitor workshop jobs to maximise productivity and efficiency


• Ensure work is completed to manufacturer standards and within agreed deadlines


• Support and motivate the technician team to achieve productivity and quality targets


• Monitor workshop performance, efficiency, and utilisation


• Liaise with Service Advisors to provide accurate repair updates and completion times


• Ensure all workshop processes comply with manufacturer and company standards


• Assist with technical queries and support technicians where required


• Maintain high standards of health and safety within the workshop


• Manage workshop capacity and prioritise urgent repairs where necessary


• Help drive customer satisfaction through efficient workshop operations

What We Offer

• Highly competitive salary with performance-related bonus


• Excellent earning potential


• Colleague referral bonus scheme (up to £1,000)


• 31 days holiday


• Manufacturer training and leadership development opportunities


• Career progression within a successful and growing motor group


• Supportive and collaborative working environment


• Access to a range of new company vehicles


• Employee Assistance Programme


• Free flu jab

About You

• Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor


• Strong technical knowledge of vehicle maintenance and repair


• Excellent organisational and time management skills


• Ability to lead, motivate, and coordinate a busy workshop team


• Strong communication skills with the ability to build relationships across departments


• Experience working to manufacturer standards and KPIs


• Computer literate with experience using dealer management systems


• Full UK driving licence

About Holdcroft

Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our colleagues can build rewarding, long-term careers.