Workshop Controller

Allscreens Nationwide Ltd; Hempstalls; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Brand-specific training

Professional development programmes

Modern workshop environment

Job summary

Our client, a reputable main dealer in Stoke, seeks an experienced Workshop Controller to lead the service department and motivate a team of Technicians and Apprentices. You will drive daily targets, oversee workload, and ensure high standards of customer satisfaction and compliance.

Join a modern, well-equipped workshop with ongoing brand-specific training and a supportive management team dedicated to your growth and success.

Qualifications

• Proven experience as a Workshop Controller or similar role within a dealership environment.
• Strong leadership and team management skills.
• Excellent organisational and multitasking abilities.
• Knowledge of industry standards, health and safety regulations, and OEM policies.
• Good communication skills at all levels.

Responsibilities

• Supervise and motivate a team of technicians and apprentices to achieve daily targets.
• Review and prioritise workshop workload proactively to ensure efficient workflow.
• Assist the Service Manager in meeting departmental profitability and customer retention objectives.
• Monitor high standards of customer satisfaction through quality checks and clear communication.
• Ensure compliance with company policies, DVSA regulations, health and safety standards, and OEM guidelines.
• Coordinate workshop activities and schedule work to meet customer needs.
• Support technicians during repairs, providing technical guidance and producing reports as necessary.
• Maintain relationships with vehicle manufacturers to uphold high standards within the workshop.
• Implement best practices to promote high-quality service and operational efficiency.

Skills

Leadership

Team management

Organisation

Communication

Vehicle repair knowledge

Job description

Are you an experienced Workshop Controller seeking a new challenge within a reputable dealership? Our client, a well-established main dealer in Stoke, is looking to recruit a highly skilled Workshop Controller to lead their busy service department. This is an excellent opportunity to advance your career in a professional environment that values expertise, customer satisfaction, and operational excellence.

• - Competitive basic salary of £36,000, with bonus opportunities, OTE up to £40,000
• - Monday to Friday working hours from 8am to 6pm, with Saturdays on a rota basis
• - Ongoing brand-specific training and professional development programmes
• - Supportive management team committed to your growth and success
• - Modern, well-equipped workshop environment
• - Opportunity to lead and motivate a talented team of Technicians and Apprentices
• - Work within a reputable, forward-thinking dealership renowned for quality and customer service

Duties of the Workshop Controller:

• - Supervise and motivate a team of technicians and apprentices to achieve daily targets
• - Review and prioritise workshop workload proactively to ensure efficient workflow
• - Assist the Service Manager in meeting departmental profitability and customer retention objectives
• - Monitor high standards of customer satisfaction through quality checks and clear communication
• - Ensure compliance with company policies, DVSA regulations, health and safety standards, and OEM guidelines
• - Coordinate workshop activities and schedule work to meet customer needs
• - Support technicians during repairs, providing technical guidance and producing reports as necessary
• - Maintain relationships with vehicle manufacturers to uphold high standards within the workshop
• - Implement best practices to promote high-quality service and operational efficiency

Requirements:

• - Proven experience as a Workshop Controller or similar role within a dealership environment
• - Strong leadership and team management skills
• - Excellent organisational and multitasking abilities
• - Knowledge of industry standards, health and safety regulations, and OEM policies
• - Good communication skills at all levels
• - Technically competent with an understanding of modern vehicle repair processes
• - Customer-focused approach with a drive to deliver outstanding service