Workshop Controller

Allscreens Nationwide Ltd; Barking; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Performance bonuses

33 days holiday including bank/holiday

Pension scheme

Life assurance

Employee discounts

Vehicle purchase scheme

Cycle-to-work

Job summary

Allscreens Nationwide Ltd in Barking, London, invites applications for a Workshop Controller at a reputable automotive dealership. The role focuses on planning, coordinating, and supervising workshop activities to boost productivity and ensure high-quality repairs.

The successful candidate will manage technician workloads, communicate with customers, and monitor performance metrics. A strong background in motor trade, teamwork, and operational oversight is essential.

Qualifications

• Strong organisational and planning skills.
• Excellent leadership and team management abilities.
• Good understanding of workshop processes and vehicle repair procedures.
• Ability to maintain high standards of customer service and communication.

Responsibilities

• Plan and control workshop loading to optimise productivity and efficiency.
• Allocate work to technicians and monitor progress each shift.
• Ensure workshop processes meet high standards.
• Maintain customer communication and provide updates on repairs.
• Maintain workshop productivity reports and analyse performance data.
• Support technicians and assist with technical or operational issues as needed.

Skills

Organisational skills

Planning

Leadership

Customer service

Communication

Vehicle repair knowledge

Job description

We are recruiting on behalf of our client for the position of Workshop Controller at their reputable automotive dealership in Barking, London. This is an excellent opportunity for a skilled motor trade professional to advance their career within a well-established company recognised for its strong team culture and focus on employee development. The Workshop Controller role offers a wide range of benefits and responsibilities designed to support your professional growth and work-life balance.

Benefits of the Workshop Controller:

• Competitive hourly rate from £16.12 plus performance bonuses
• Working hours Monday to Friday, 8:00am – 6:00pm, and 1 in 4 Saturdays, 8:00am – 2:00pm
• 33 days holiday (including bank holidays) with options to purchase or sell leave
• Company pension scheme and life assurance
• Employee discounts on services, vehicle parts, and bodyshop work
• Vehicle purchase scheme and cycle-to-work programme
• Opportunities for volunteering and access to discount websites

Duties of the Workshop Controller:

• Planning and controlling workshop loading to optimise productivity and efficiency
• Allocating work to technicians and monitoring progress throughout each shift
• Ensuring all workshop processes are completed to the highest standards
• Managing customer communication and providing regular updates on vehicle repairs
• Maintaining workshop productivity reports and analysing performance data
• Supporting technicians and assisting with technical or operational issues as required

Requirements of the Workshop Controller:

• Minimum of 2 years’ experience as a Workshop Controller or in a comparable automotive workshop management role
• Strong organisational and planning skills
• Excellent leadership and team management abilities
• Good understanding of workshop processes and vehicle repair procedures
• Ability to maintain high standards of customer service and communication