Workshop Assistant Manager: Lead, Coach & Drive Service

Halfords; Leicester Forest East; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

Hybrid training

ATA & MOT Tester qualifications

Discounts on garage bills

Pension scheme

Life assurance

Cycle to Work Scheme

Health Cash Plan

Job summary

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing workshop duties with sales and customer service. The role focuses on driving profitability while delivering an outstanding customer journey in a busy Halfords Autocentres environment.

The ideal candidate has hands-on workshop experience or management background, with a focus on customer experience, safety, and staff development. A long-term career path with training schemes is offered.

Qualifications

• Experience in delivering high levels of customer satisfaction through leadership and coaching.
• Strong understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Ability to train and develop colleagues in real time while managing workshop activities.

Responsibilities

• Assist Centre Manager with daily sales and customer service.
• Divide time between workshop and retail area, guiding technicians and staff.
• Drive profitability through customer-focused processes and efficient workshop operations.

Skills

Customer service leadership

Workshop operations

Diagnostics knowledge

Vehicle maintenance

Full, valid driving licence

Education

Level 2/3 Light Vehicle Maintenance qualification

Job description

Halfords is seeking an Assistant Manager to work with the Centre Manager, balancing workshop duties with sales and customer service. The role focuses on driving profitability while delivering an outstanding customer journey in a busy Halfords Autocentres environment.

The ideal candidate has hands-on workshop experience or management background, with a focus on customer experience, safety, and staff development. A long-term career path with training schemes is offered.