Workshop Assistant Manager - Lead Technician & Customer Focus

Halfords

Quorn

On-site

GBP 33,000 - 40,000

Full time

5 days ago

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Benefits offered by this job

Annual leave 5.6 weeks

Garage discounts

Product discounts

Pension scheme

Health plan

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Job summary

National Tyres and Autocare, part of the Halfords family, seeks an Assistant Manager to lead workshop activity and customer service alongside the Centre Manager. You will split time between the workshop with technicians and daily sales/CS duties in-store.

Ideal candidates have hands-on mechanical experience and strong leadership, with a focus on safety and quality, hard work, and customer outcomes.

Qualifications

Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
Experience in coaching, training, and developing colleagues in the moment.
Strong technical/mechanical knowledge, Level 2/3 Light Vehicle Maintenance or equivalent experience.
Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
Bring your own tools and use them in a busy, well-equipped workshop.
Experience maintaining compliance with Health & Safety standards.
Excellent verbal and written communication skills.
IT proficient, with willingness to learn in-house systems.
Strong organisational and time management skills.
Full, valid driving licence.

Responsibilities

Manage and lead to drive profitability while ensuring excellent customer journeys.
Support workshop team with coaching and development in real-time.
Balance workshop tasks with sales and customer service duties alongside Centre Manager.