Works Coordinator

North Devon Homes; Barnstaple; On-site; GBP 20,000 - 25,000; Full time

Job summary

A social housing provider in Barnstaple is seeking a dedicated individual to assist in the running of Home2Home work streams. Key responsibilities include managing customer interactions, raising work orders, and organizing operational appointments. Candidates should have customer service experience, excellent organizational and IT skills, and a drive to make a positive impact. This role offers numerous perks, including 27 days of holiday, a pension scheme, and health support initiatives.

Benefits

27 days holiday plus bank holidays

7% Employer contribution Pension

Cash Plan of up to £1600 per year

Employee Assistance Programme (EAP)

Health & Wellbeing Support

Family Friendly Policies

Cycle to Work Scheme

Tech Scheme

Refer a Friend Scheme

Qualifications

• Demonstrable experience in a customer-focused environment.
• Ability to manage work diaries efficiently to achieve KPIs.
• Pride in your work and a desire to make a difference.

Responsibilities

• Act as the main point of contact for stakeholders.
• Raise work orders with detailed descriptions and rates.
• Organize appointments and manage work diaries effectively.

Skills

Customer service experience

Organizational skills

Problem-solving ability

IT skills

Job description

The purpose of the role is to assist in the efficient and effective running of the Home2Home work streams, ensuring the effective progression of works orders through to the booking of appointments and scheduling of works. The main responsibilities of the role are:

• To act as the main point of contact for customers, sub-contractors, internal customers, operatives and stakeholders.
• To raise work orders, including a detailed & accurate description, while allocating the correct Schedule of Rates.
• To organise appointments and manage work diaries for all operational areas in an efficient and effective manner to achieve KPI's, considering skill-set, duration of work and location.
• You will have demonstrable experience in working in a customer focused environment.
• You will thrive in a busy environment which requires outstanding organisations skills and the ability to problem solve.
• You will have excellent IT skills.
• You will take pride in your work and have a desire to make a difference.
• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1600 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme