Workplace Facilities Supervisor

CBRE; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global facilities management company in London is hiring a Workplace Facilities Supervisor. This role involves managing services, ensuring client satisfaction, and leading a team to deliver exceptional service across various operations. Candidates should have previous facilities management experience and strong leadership skills. The salary is competitive and the position is full-time.

Qualifications

• Previous facilities management experience, ideally in a customer experience role.
• Excellent motivational and influencing skills.
• Organised, able to prioritise under pressure.
• High knowledge of Health and Safety legislation.
• Excellent communication and customer service skills.

Responsibilities

• Ensure smooth management of services within the designated building.
• Deliver exceptional facilities management service across Front of House.
• Provide leadership to meet and exceed contractual commitments.
• Manage P&L for operations while ensuring client experience remains intact.
• Build relationships with senior clients and ensure proactive visibility in all areas.

Skills

Facilities management experience

Motivational skills

Organizational skills

Health and Safety knowledge

Communication skills

Job description

Overview

Workplace Facilities Supervisor

Job ID: 235921

Posted: 10-Sep-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location: London - England - United Kingdom of Great Britain and Northern Ireland

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service.

We encourage new ways of working, driving innovation, whilst always living to our RISE values.

RespectIntegrityServiceExcellence

Responsibilities

• To ensure the smooth management of all services within the designated building and to ensure the Workplace Services teams deal effectively with all business user/client requests and enquiries and exceed expectations in all areas of the client facing operations.
• Deliver exceptional integrated facilities management service across Front of House/Reception and lead the team to collectively; meet and greet, room set-up, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage waste, ensure fire marshals are in place, car parking – management of spaces, provide site passes and inductions to colleagues, Wayfinding screens updated, capture faults and log on landlord’s system and act as a host checking whether colleagues/customers need any help.
• Provide leadership to ensure that contractual commitments are met and exceeded.
• An understanding of finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience).
• To work alongside the strategic partners to ensure a comprehensive client experience combined with an enhanced service delivery.
• To manage and ensure a world-class Front of House service to welcome clients, visitors, colleagues and business partners during the agreed operating hours.
• To ensure that the hosts are fulfilling their ‘floor manager/ambassador’ responsibilities; ensuring that internal meeting rooms, printing bays, kitchen & client/colleague areas, bathrooms are fully functioning, clean, tidy and well cared for – consistently across the building. Thereby enabling building users to focus on their core business.
• To ensure there is a pleasant and positive working environment for business users with hosts who are available and accessible within the building.
• To build relationships with Senior clients – staying close to their work-related needs and to arrange meetings as required to showcase new/innovative service improvements.
• To be proactively visible in all areas of the building (client and colleague space).
• To communicate effectively and appropriately – using verbal and written channels in both proactive and reactive instances with colleagues, clients the client experience team and all other stakeholders.
• Working with other managers on the account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency.
• Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts and CFUs.
• Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times.
• Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Develop an exceptional partnership with ISS and PF&S colleagues to deliver and improve appropriate workplace environments collaboratively.

Qualifications & Experience

• Previous facilities management experience, ideally in a customer experience role with events/hospitality experience.
• Excellent motivational and influencing skills, with high levels of personal integrity.
• Organised, able to prioritise and deliver within high pressure, business critical environments.
• Ability to balance strategic thinking with tactical delivery for client satisfaction.
• High degree and knowledge reference of Health and Safety legislation.
• Experienced Workplace Experience Manager.
• Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity.
• Able to demonstrate an empowering and inspiring leadership style.
• Excellent communication and customer service skills with a high level of attention to detail.
• Ability to seek out opportunities for continuous improvement and portray vision, values and passion.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)