Workplace Experience Manager

Cushman & Wakefield; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading real estate services firm in Glasgow seeks a Workplace Experience Manager to enhance employee satisfaction and productivity. Responsibilities include managing front-of-house operations, developing engagement strategies, and optimizing workplace layout. Ideal candidates will have proven experience in workplace management and strong leadership skills. The firm values proactive individuals who can drive positive organizational change.

Qualifications

• Proven experience in workplace management or facilities management.
• Ability to manage multiple projects and initiatives simultaneously.
• Empathetic and adaptable personal attributes.

Responsibilities

• Oversee reception and visitor management for a professional atmosphere.
• Develop and implement employee engagement strategies.
• Manage workplace layout to promote comfort and collaboration.
• Work with team to enhance on-site systems.
• Collect and analyze employee feedback for improvement.
• Promote sustainability within the workplace.
• Manage local facilities issues.

Skills

Strong leadership

Excellent communication

Organizational skills

Project management

Proactive change-driving

Tools

IoT

Office management software

Job description

Job Title

Workplace Experience Manager

Job Description Summary

The Strategic Workplace Experience Manager is responsible for creating and maintaining an exceptional workplace environment that enhances employee satisfaction, productivity, and overall well-being. This role involves overseeing front-of-house operations, ensuring seamless interactions, and driving initiatives that foster a positive and engaging workplace culture.

Key Responsibilities

• Front-of-House Management: Oversee reception, visitor management, and lobby areas to ensure a welcoming and professional atmosphere.
• Employee Engagement: Develop and implement strategies to improve employee engagement and satisfaction, including organizing events, activities, and wellness programs.
• Space Optimization: Manage the physical layout and aesthetics of the workplace to promote collaboration, comfort, and productivity.
• Understanding Technology: Work collaboratively with local TOCS team to ensure best utilisation and understanding of on-site systems to enhance the employee experience.
• Feedback and Improvement: Collect and analyse employee feedback to identify areas for improvement and drive continuous positive change.
• Be a disrupter, challenge the status quo and challenge existing teams to ensure exceptional service.
• Sustainability: Promote sustainable practices within the workplace to support environmental goals and employee well-being.
• Manage local FM issues and oversee on-site delivery both via direct service lines and building management.

Experience

• Experience: Proven experience in workplace management, employee engagement, or facilities management.
• Skills: Strong leadership, communication, and organizational skills. Ability to manage multiple projects and initiatives simultaneously.
• Technical Proficiency: Familiarity with workplace technologies and systems (e.g., IoT, office management software).
• Personal Attributes: Empathetic, adaptable, and proactive in driving positive change.

Goals

• Enhance Employee Experience: Create a workplace environment that supports employee satisfaction and productivity.
• Drive Positive Change: Implement initiatives that foster a positive workplace culture and continuous improvement.
• Optimise Front-of-House Operations: Ensure seamless and professional interactions for employees and visitors.