Workplace Experience Lead

Iss; Cambourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

ISS is seeking a customer-focused on-site receptionist role in Cambourne, England. The position centres on delivering excellent client and visitor experiences, handling enquiries, room bookings and supporting the onsite management team with events and workplace initiatives.

You will work closely with colleagues to ensure a positive workplace culture, maintain confidentiality and drive continuous improvements in service delivery.

Qualifications

• FM experience is desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of Microsoft Office knowledge and experience.
• Comfortable working within a highly confidential environment.
• Experience managing stakeholder relationships and customer expectations.
• Positive, proactive and customer-focused approach.
• Flexible and adaptable with a commitment to continuous improvement.

Responsibilities

• Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.
• Act as the main point of contact for customer requests and enquiries.
• Manage telephone enquiries, room bookings and meeting room set-up requirements.
• Support the onsite management team with high-profile events and workplace initiatives.
• Build strong relationships with customers and identify opportunities to enhance their experience.
• Conduct building tours, identifying and reporting any faults or concerns.
• Provide support to reception services and collaborate with operational teams across the site.
• Promote a positive team culture and support site safety and evacuation procedures where required.

Skills

Verbal communication

Written communication

Organisational skills

Stakeholder management

Microsoft Office

Confidential environment

Customer focus

Flexibility

Problem solving

Education

First Aid certification

IOSH qualification

Workplace Experience Programme training

Tools

Microsoft Office Suite

Job description

ISS is seeking a customer-focused on-site receptionist role in Cambourne, England. The position centres on delivering excellent client and visitor experiences, handling enquiries, room bookings and supporting the onsite management team with events and workplace initiatives.

You will work closely with colleagues to ensure a positive workplace culture, maintain confidentiality and drive continuous improvements in service delivery.