Concierge

ISS UK Limited; London Borough of Croydon; On-site; GBP 21,000 - 32,000; Full time

Job summary

ISS UK Limited is seeking a professional to manage reception, deliver a welcoming service to visitors and colleagues, and support workplace experience initiatives. You will handle enquiries, manage the booking system, and coordinate meetings while maintaining high standards of confidentiality.

The role requires excellent communication, strong organisation, and the ability to work across teams, with flexibility to cover early mornings or later hours when needed. Training provided.

Qualifications

• Experience of working in a high-profile environment.
• Excellent verbal and written communication skills.
• Ability to work within a highly confidential environment.
• High level of Microsoft Office application knowledge.
• Ability to work collaboratively as part of a Workplace Experience Team.
• Experience of working in public sector commercial environments is desirable.
• Proven ability to manage multiple stakeholder demands and associated time pressures.
• Previous reception, customer service and administration experience is preferred.

Responsibilities

• Deliver a warm, professional, and welcoming service to customers, visitors, and colleagues.
• Act as the main point of contact for enquiries, requests, telephone calls, and general assistance.
• Manage the reception area, visitor registration, access passes, meeting room bookings, and visitor arrivals.
• Ensure hosts are notified promptly and provide ongoing support to visitors on site.
• Support meetings, events, room set-ups, and workplace experience activities, including outside normal hours when required.
• Build effective working relationships with Security, Engineering, Management, ISS teams, suppliers, and customer groups.
• Conduct building checks and report faults, hazards, spillages, maintenance concerns, and site issues.
• Maintain accurate visitor and booking systems, complete administrative tasks, and identify opportunities to improve customer experience and workplace standards.

Skills

Customer service

Communication

Organisational skills

Stakeholder management

Confidential environment

Tools

Microsoft Office

Job description

Job Description

We are looking for an individual with excellent customer service, communication, and organisational skills who can effectively manage reception activities, support workplace experience initiatives, and maintain high standards of service within a confidential and professional environment.

Key Responsibilities

• Deliver a warm, professional, and welcoming service to customers, visitors, and colleagues.
• Act as the main point of contact for enquiries, requests, telephone calls, and general assistance.
• Manage the reception area, visitor registration process, access passes, meeting room bookings, and visitor arrivals.
• Ensure hosts are notified promptly and provide ongoing support to visitors during their time on site.
• Support meetings, events, room set‑ups, and workplace experience activities, including those outside normal working hours when required.
• Build effective working relationships with Security, Engineering, Management, ISS teams, suppliers, and customer groups.
• Conduct building checks and report faults, hazards, spillages, maintenance concerns, and other site issues in line with procedures.
• Maintain accurate visitor and booking systems, complete administrative tasks, and identify opportunities to improve customer experience and workplace standards.

Professional and Personal Competencies/Qualifications

• Experience of working in a high-profile environment.
• Excellent verbal and written communication skills.
• Ability to work within a highly confidential environment.
• High level of Microsoft Office application knowledge and experience.
• Ability to work collaboratively as part of a Workplace Experience Team.
• Experience of working in public sector commercial environments is desirable.
• Proven ability to manage multiple stakeholder demands and associated time pressures.
• Previous experience in reception, customer service, and administration activities is preferred.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]