Soft Services Team Lead - Workplace Experience & Wellbeing

ISS; Peterborough; Presencial; GBP 26 000 - 38 000; Tempo integral

Resumo da oferta

ISS is seeking an onsite coordinator in Peterborough to manage placemakers, support management, and help execute the Workplace Experience strategy. The role focuses on improving wellbeing, productivity and culture through service excellence.

You will lead cleaning, catering, and front-of-house teams, cultivate positive relationships with clients and stakeholders, and seek continuous improvements while ensuring safety standards are met.

Responsabilidades

• Lead and support the cleaning, catering, front-of-house, and soft services teams.
• Manage onsite soft service ISS placemakers and promote a positive team culture.
• Own and enhance the end-to-end touchpoint journey for customers and guests.
• Build and maintain effective relationships with colleagues, customers, clients, and stakeholders.
• Support ISS management and the Workplace Experience Lead in delivering workplace experience objectives.
• Identify and implement opportunities for continuous improvement and service enhancement.
• Ensure all activities are carried out in line with Health and Safety regulations and standards.
• Drive service excellence by meeting and exceeding agreed service levels while maintaining high levels of team engagement and motivation.

Descrição da oferta de emprego

ISS is seeking an onsite coordinator in Peterborough to manage placemakers, support management, and help execute the Workplace Experience strategy. The role focuses on improving wellbeing, productivity and culture through service excellence.

You will lead cleaning, catering, and front-of-house teams, cultivate positive relationships with clients and stakeholders, and seek continuous improvements while ensuring safety standards are met.