Receptionist & Visitor Experience Specialist

Iss; South Nutfield; On-site; GBP 17,000 - 21,000; Full time

Job summary

ISS is seeking a proactive receptionist to create a welcoming environment across the site. You will manage reception services, visitor registration, meeting room coordination, and uphold high workplace standards.

Ideal candidates are organised, detail-oriented, and capable of handling multiple tasks with professionalism. You will support security and health and safety procedures while delivering excellent customer service to clients and visitors.

Qualifications

• Experience in hotel or corporate reception or similar customer-facing environment.
• Excellent written and verbal communication with clients, visitors, and colleagues.
• Strong organisational skills with attention to detail and task prioritisation.
• Proficiency in Microsoft Word, Excel and PowerPoint; solid IT skills.
• Friendly, proactive, flexible and team-oriented attitude.
• Ability to work under pressure, use initiative and adapt to changing priorities.
• Discretion, integrity and professionalism at all times.
• Results-driven with commitment to high standards and client relations.

Responsibilities

• Deliver exceptional customer service and create memorable experiences.
• Be the primary contact for visitors, customers, and telephone enquiries.
• Handle visitor registration, access procedures, and pass preparation.
• Maintain a clean, organised reception area reflecting high standards.
• Coordinate meeting room bookings and hospitality needs; ensure readiness.
• Support workplace events and activities to foster engagement.
• Conduct site tours; liaise with teams to resolve issues promptly.
• Support security, health and safety procedures and visitor compliance.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Teamwork

Problem solving

Discretion

Professionalism

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

General IT skills

Job description

ISS is seeking a proactive receptionist to create a welcoming environment across the site. You will manage reception services, visitor registration, meeting room coordination, and uphold high workplace standards.

Ideal candidates are organised, detail-oriented, and capable of handling multiple tasks with professionalism. You will support security and health and safety procedures while delivering excellent customer service to clients and visitors.