Guest Experience Lead – Front of House

ISS Facilities Services; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

ISS Facilities Services in London is seeking a Client Services Team Member (Front of House) to welcome visitors, clients and staff with a warm, professional approach. You will help manage meeting rooms, answer queries and support front of house operations in a multi-tenant building.

The role requires organisation, proactivity and strong communication skills, with focus on delivering a five-star guest experience and smooth day-to-day building operations.

Qualifications

• Previous experience in a corporate Front of House role is essential.
• Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.
• Excellent verbal and written communication skills.
• Ability to communicate proactively and build customer confidence.
• Strong organisational skills with the ability to manage multiple responsibilities.
• A professional, customer-focused approach with excellent attention to detail.

Responsibilities

• Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.
• Manage Front of House operations within a multi-tenant building environment.
• Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.
• Manage Front of House email inboxes and respond to enquiries in a timely manner.
• Oversee access control procedures, including activating access passes and issuing security fobs.
• Coordinate contractor visits and schedule on-site works to support smooth building operations.
• Provide administrative support, including arranging courier services and maintaining office supplies and stationery.
• Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Job description

ISS Facilities Services in London is seeking a Client Services Team Member (Front of House) to welcome visitors, clients and staff with a warm, professional approach. You will help manage meeting rooms, answer queries and support front of house operations in a multi-tenant building.

The role requires organisation, proactivity and strong communication skills, with focus on delivering a five-star guest experience and smooth day-to-day building operations.