Hybrid Workplace Experience Lead

ISS Facilities Services; Cambridgeshire and Peterborough; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

ISS Facilities Services is seeking a Workplace Experience Coordinator in Peterborough on a hybrid basis. The role focuses on delivering exceptional workplace experiences, acting as a liaison for ISS and the client while ensuring a welcoming, professional environment for all stakeholders.

You will support the onsite management team with events, manage room bookings, and respond to client and visitor requests.

Qualifications

• Customer-focused with strong communication and organisational abilities.
• Capable of building and maintaining relationships with clients and colleagues.
• Comfortable managing room bookings, inquiries and reception support.

Responsibilities

• Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.
• Act as the main point of contact for customer requests and enquiries.
• Manage telephone enquiries, room bookings and meeting room set-up requirements.
• Support the onsite management team with events and workplace initiatives.
• Build strong relationships with customers and identify opportunities to enhance their experience.
• Conduct building tours and report faults or concerns.
• Provide support to reception services and collaborate with operational teams across the site.
• Promote a positive team culture and support site safety and evacuation procedures.

Skills

Customer service

Communication

Organisational skills

Relationship building

MS Office

Tools

MS Office

Job description

ISS Facilities Services is seeking a Workplace Experience Coordinator in Peterborough on a hybrid basis. The role focuses on delivering exceptional workplace experiences, acting as a liaison for ISS and the client while ensuring a welcoming, professional environment for all stakeholders.

You will support the onsite management team with events, manage room bookings, and respond to client and visitor requests.