Guest Experience Concierge & Reception Lead

ISS UK Limited; London Borough of Croydon; Sur place; GBP 21 000 - 32 000; Plein temps

Résumé du poste

ISS UK Limited is seeking a professional to manage reception, deliver a welcoming service to visitors and colleagues, and support workplace experience initiatives. You will handle enquiries, manage the booking system, and coordinate meetings while maintaining high standards of confidentiality.

The role requires excellent communication, strong organisation, and the ability to work across teams, with flexibility to cover early mornings or later hours when needed. Training provided.

Qualifications

• Experience of working in a high-profile environment.
• Excellent verbal and written communication skills.
• Ability to work within a highly confidential environment.
• High level of Microsoft Office application knowledge.
• Ability to work collaboratively as part of a Workplace Experience Team.
• Experience of working in public sector commercial environments is desirable.
• Proven ability to manage multiple stakeholder demands and associated time pressures.
• Previous reception, customer service and administration experience is preferred.

Responsabilités

• Deliver a warm, professional, and welcoming service to customers, visitors, and colleagues.
• Act as the main point of contact for enquiries, requests, telephone calls, and general assistance.
• Manage the reception area, visitor registration, access passes, meeting room bookings, and visitor arrivals.
• Ensure hosts are notified promptly and provide ongoing support to visitors on site.
• Support meetings, events, room set-ups, and workplace experience activities, including outside normal hours when required.
• Build effective working relationships with Security, Engineering, Management, ISS teams, suppliers, and customer groups.
• Conduct building checks and report faults, hazards, spillages, maintenance concerns, and site issues.
• Maintain accurate visitor and booking systems, complete administrative tasks, and identify opportunities to improve customer experience and workplace standards.

Connaissances

Customer service

Communication

Organisational skills

Stakeholder management

Confidential environment

Outils

Microsoft Office

Description du poste

ISS UK Limited is seeking a professional to manage reception, deliver a welcoming service to visitors and colleagues, and support workplace experience initiatives. You will handle enquiries, manage the booking system, and coordinate meetings while maintaining high standards of confidentiality.

The role requires excellent communication, strong organisation, and the ability to work across teams, with flexibility to cover early mornings or later hours when needed. Training provided.