Workplace Experience Coordinator

Iss; Cambourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

ISS is seeking a customer-focused on-site receptionist role in Cambourne, England. The position centres on delivering excellent client and visitor experiences, handling enquiries, room bookings and supporting the onsite management team with events and workplace initiatives.

You will work closely with colleagues to ensure a positive workplace culture, maintain confidentiality and drive continuous improvements in service delivery.

Qualifications

• FM experience is desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of Microsoft Office knowledge and experience.
• Comfortable working within a highly confidential environment.
• Experience managing stakeholder relationships and customer expectations.
• Positive, proactive and customer-focused approach.
• Flexible and adaptable with a commitment to continuous improvement.

Responsibilities

• Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.
• Act as the main point of contact for customer requests and enquiries.
• Manage telephone enquiries, room bookings and meeting room set-up requirements.
• Support the onsite management team with high-profile events and workplace initiatives.
• Build strong relationships with customers and identify opportunities to enhance their experience.
• Conduct building tours, identifying and reporting any faults or concerns.
• Provide support to reception services and collaborate with operational teams across the site.
• Promote a positive team culture and support site safety and evacuation procedures where required.

Skills

Verbal communication

Written communication

Organisational skills

Stakeholder management

Microsoft Office

Confidential environment

Customer focus

Flexibility

Problem solving

Education

First Aid certification

IOSH qualification

Workplace Experience Programme training

Tools

Microsoft Office Suite

Job description

Job Description

We are looking for a customer-focused individual with excellent communication and organisational skills who can build strong relationships, support workplace initiatives, and contribute to a positive site experience. This is an opportunity to join a team committed to creating engaging workplaces that enhance wellbeing, productivity, and service excellence.

Key Responsibilities

• Deliver outstanding customer service and workplace experiences for clients, visitors and colleagues.
• Act as the main point of contact for customer requests and enquiries.
• Manage telephone enquiries, room bookings and meeting room set-up requirements.
• Support the onsite management team with high-profile events and workplace initiatives.
• Build strong relationships with customers and identify opportunities to enhance their experience.
• Conduct building tours, identifying and reporting any faults or concerns.
• Provide support to reception services and collaborate with operational teams across the site.
• Promote a positive team culture and support site safety and evacuation procedures where required.

Professional and Personal Competencies/Qualifications

• FM experience is desirable.
• Excellent verbal and written communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of Microsoft Office knowledge and experience.
• Comfortable working within a highly confidential environment.
• Experience managing stakeholder relationships and customer expectations.
• Positive, proactive and customer-focused approach.
• Flexible and adaptable with a commitment to continuous improvement.

Qualifications

• First Aid qualification preferred, although training will be provided.
• IOSH qualification preferred, although training will be provided.
• Workplace Experience Programme training is desirable and can be provided.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.