Front of House & Visitor Experience Coordinator

Iss; England; On-site; GBP 21,000 - 32,000; Full time

Job summary

ISS is seeking an organised and proactive Front of House professional to support day-to-day operations of a multi-tenant building in the United Kingdom. The role combines reception, access control, security administration, room bookings and general office support to deliver a five-star visitor and tenant experience.

You will provide a professional, welcoming service, manage bookings and email enquiries, oversee access passes, coordinate contractor visits and assist with admin tasks.

Qualifications

• Previous experience in a corporate Front of House role is essential.
• An SIA licence would be advantageous.
• Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.
• Excellent verbal and written communication skills.
• Ability to communicate proactively and build customer confidence.
• Strong organisational skills with the ability to manage multiple responsibilities.
• A professional, customer-focused approach with excellent attention to detail.
• Willingness to learn, develop new skills and grow within the role.

Responsibilities

• Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.
• Manage Front of House operations within a multi-tenant building environment.
• Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.
• Manage Front of House email inboxes and respond to enquiries in a timely manner.
• Oversee access control procedures, including activating access passes and issuing security fobs.
• Coordinate contractor visits and schedule on-site works to support smooth building operations.
• Provide administrative support, including arranging courier services and maintaining office supplies and stationery.
• Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Skills

Front of House experience

Customer service

Organisational skills

Communication skills

Proactive learner

Team player

Tools

Microsoft Office

SharePoint

Microsoft Teams

Webex

Job description

ISS is seeking an organised and proactive Front of House professional to support day-to-day operations of a multi-tenant building in the United Kingdom. The role combines reception, access control, security administration, room bookings and general office support to deliver a five-star visitor and tenant experience.

You will provide a professional, welcoming service, manage bookings and email enquiries, oversee access passes, coordinate contractor visits and assist with admin tasks.