Workforce Management Service Manager — Lead Analytics & Ops

Monzo; United Kingdom; Hybrid; GBP 50,000 - 64,000; Full time

Job summary

A leading financial technology company in the UK is looking for a Workforce Management Service Manager to oversee a team and optimize WFM strategies. The position requires experience in operations and data analysis, to manage forecasting and enhance service efficiency. The ideal candidate will have strong leadership skills and the ability to produce meaningful reports for stakeholders. Competitive salary between £50,200 and £63,450, plus additional benefits and flexible working hours.

Benefits

£1,000 learning budget for training courses

All employees provided with Macbooks

Flexible working hours

Qualifications

• Experience in operations, WFM and service management.
• Comfortable with queues, tasks, and SLAs.
• Proficient in data analysis and documentation.

Responsibilities

• Own the full WFM planning cycle.
• Manage a team of analysts.
• Improve WFM processes to meet service requirements.
• Produce reports for senior stakeholders.
• Respond to incidents on an on-call rota.

Skills

Operations management

Workforce Management (WFM) experience

Data analysis

Team management

Forecasting

Excellent communication

Tools

Looker

Tableau

BigQuery

Google Sheets

Job description

A leading financial technology company in the UK is looking for a Workforce Management Service Manager to oversee a team and optimize WFM strategies. The position requires experience in operations and data analysis, to manage forecasting and enhance service efficiency. The ideal candidate will have strong leadership skills and the ability to produce meaningful reports for stakeholders. Competitive salary between £50,200 and £63,450, plus additional benefits and flexible working hours.