Wintel 2nd Line Analyst – SC Cleared

Computacenter; Milton Keynes; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology services provider in the UK is seeking a proactive 2nd Line Support Analyst. The role involves resolving incidents, managing service requests, and collaborating with various teams to enhance technical skills. Candidates need at least three years of hands-on experience in IT infrastructure support and excellent problem-solving abilities. Join us in a dynamic team environment where your contributions will significantly impact customer experiences. Apply now to be part of our inclusive culture!

Qualifications

• Minimum three years experience in 2nd Line infrastructure support.
• Hands-on experience in resolving server-related incidents required.
• Ability to stay calm in a high-pressure environment.

Responsibilities

• Resolve incidents and fulfil service requests, ensuring SLA targets are met.
• Support and guide other 2nd Line Analysts.
• Manage tickets, addressing all issues within agreed timeframes.
• Collaborate across teams for problem-solving.
• Support infrastructure change implementations.

Skills

Problem-solving

Collaboration

Communication

Technical Skills

Tools

Symantec Endpoint Protection

Microsoft Azure

Active Directory Domain Services

PowerShell

DNS

SCOM

Job description

A leading technology services provider in the UK is seeking a proactive 2nd Line Support Analyst. The role involves resolving incidents, managing service requests, and collaborating with various teams to enhance technical skills. Candidates need at least three years of hands-on experience in IT infrastructure support and excellent problem-solving abilities. Join us in a dynamic team environment where your contributions will significantly impact customer experiences. Apply now to be part of our inclusive culture!