WFM Scheduling Analyst (Hybrid) - ICC

North West Ambulance Service; Bolton; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

A public health service provider in the United Kingdom is looking for an ICC Scheduling Analyst to support scheduling across their Integrated Contact Centre teams. Key responsibilities include maintaining staff schedules, ensuring compliance with the Working Time Directive, and collaborating with management for data accuracy. Ideal candidates will have experience with scheduling systems, especially NICE WFM, and possess strong analytical skills. This role allows hybrid working with office requirements and a fixed salary range of £27,485 - £30,162.

Qualifications

• Experience working of scheduling on a WFM, NICE IEX experience highly desirable.
• Outstanding attention to detail.
• Excellent analytical skills.

Responsibilities

• Create and maintain accurate staff schedules using ICC’s WFM.
• Balance operational performance with staff wellbeing in scheduling.
• Monitor compliance with the Working Time Directive.
• Collaborate with managers on workforce data accuracy.

Skills

Scheduling on a WFM

Attention to detail

Analytical skills

Positive approach

Tools

NICE IEX

Job description

A public health service provider in the United Kingdom is looking for an ICC Scheduling Analyst to support scheduling across their Integrated Contact Centre teams. Key responsibilities include maintaining staff schedules, ensuring compliance with the Working Time Directive, and collaborating with management for data accuracy. Ideal candidates will have experience with scheduling systems, especially NICE WFM, and possess strong analytical skills. This role allows hybrid working with office requirements and a fixed salary range of £27,485 - £30,162.