Welsh-Speaking Orthopaedic Receptionist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 18,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking a Welsh-speaking Receptionist for the Orthopaedic Department. The role involves acting as the first point of contact for patients and staff, managing appointments, and delivering a courteous, professional service to ensure a smooth patient journey.

The post requires excellent communication and IT skills, a flexible approach, and the ability to work both independently and as part of a team in a busy NHS environment.

Qualifications

• Typing OCR/RSA Stage II or equivalent qualification/experience.
• Experience in a customer service environment.
• Ability to speak Welsh.
• Ability to prioritise workload.
• Excellent communication skills.
• Excellent organisational skills.
• To function efficiently under pressure and to meet deadlines.
• Good knowledge of IT and Windows applications (including patient administration system).
• Desirable: Knowledge of Patient Administration system/ ORACLE.
• Friendly and efficient telephone manner.
• Flexible attitude towards duties and responsibilities.

Responsibilities

• Provide accurate and prompt administrative support to facilitate efficient appointment booking.
• Provide comprehensive reception and booking support for Trauma and Orthopaedic services with courteous, professional and sensitive manner.
• Maintain confidentiality and handle patients, carers, relatives, medical staff and other service users with discretion.

Skills

Welsh language

Customer service

IT literacy

Telephone manner

Communication skills

Organisation

Work under pressure

Education

OCR/RSA Stage II typing

Good general education

ECDL

NVQ Level 2 in Administration or Customer Services

Job description

Betsi Cadwaladr University Health Board (North Wales) is seeking a Welsh-speaking Receptionist for the Orthopaedic Department. The role involves acting as the first point of contact for patients and staff, managing appointments, and delivering a courteous, professional service to ensure a smooth patient journey.

The post requires excellent communication and IT skills, a flexible approach, and the ability to work both independently and as part of a team in a busy NHS environment.